Supervisor, Claims - Verification of Coverage

November 1 2019
Industries Bank, Insurance, Financial services
Categories Customer Service, Call Centres, Bank, Insurance, Financial Services, Customer service, Supervisor, Team leader, Credit, Collections, Call Center manager
Kitchener, ON

Who we are:

People are at the heart of the Allianz brand. At Allianz, helping people is in our DNA. We believe in being a part of the solution for a better tomorrow, and know that we have a positive impact on people’s lives across the globe. If you are looking to be part of something big, then come join our local family - we want to hear from you!

Our teams in our Operations centre are the heartbeat of the organization. We are looking for a team oriented leader to fill the Claims Supervisor role in the Claims and Case Management Department. This role is part of the Verification of Coverage team. In this role, the focus is on helping others, providing exceptional customer service, and going above and beyond for our customers when they’re in need.

You are great at:

  • Holding regular one-on-one’s and team meetings; contribute to team engagement.
  • Actively managing performance; identifying training needs and provide post-training support.
  • Distributing assignments and coordinating work activities.
  • Recognizing and recommending operational improvements.
  • Performing other leadership duties such as ensuring time worked is approved and entered on time, performance reviews are conducted and new staff are recruited on time.
  • Ensuring effective use of resources and knowledge.
  • Being accessible to associates and answering their questions.
  • Monitoring work to ensure adherence to procedures and customer service standards.
  • Managing high profile cases; Provide approval on high dollar claims.
  • Processing claims, when required.

What it takes:

  • Post-secondary education coupled with a minimum of 2 years’ experience in a claims process setting.
  • Minimum 1 year leadership experience.
  • Possess problem solving, interpersonal and phone etiquette skills.
  • Possess superb customer service skills, a strong customer focus, and commitment to customer satisfaction.
  • Excellent leadership and motivational skills required including demonstrated ability to coach and provide feedback to others.
  • Fluency in French is preferred

What we offer you:

  • The opportunity to build a long-term and successful career for yourself in the insurance industry
  • A competitive salary which includes a number of specialty premiums reflecting the work you do
  • A Referral Program that rewards you for referring your qualified friends and family
  • Employee discounts at a wide variety of retailers and services
  • The opportunity to grow with a large, global organization

All successful candidates must be able to pass an Enhanced Reliability Check performed by the Government of Canada.

At Allianz, we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. If you require accommodation at any time during the recruitment process, please call our toll free number at 1-800-461-1079 and ask to speak to a member of the Talent Acquisition team.

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