Customer Service Coordinator

February 27 2019
Categories Customer Service, Call Centres, Customer service
London, ON

McCormick Canada continues its long track record of growth and is a respected leader in the spice, seasoning, flavouring and specialty food industry. Our consumer products division serves retail grocery customers and emerging channels with Club House, Billy Bee and McCormick products, while our Custom Flavour Solutions division serves food service distributors and other respected food manufacturers across Canada. McCormick Canada is part of the world leader in spice and seasonings, McCormick & Company Inc.

The Power of People is one of our five pillars. It has been the foundation for McCormick's success for decades. There is something inspiring about working at McCormick. We have created an unusually dedicated workforce by fostering a culture of respect, recognition, inclusion and collaboration based on the highest ethical values. Without our employees, our success is not possible. Our commitment to our customers, our consumers and our employees is unsurpassed.

McCormick Canada is currently looking to hire a Customer Service Coordinator to join our Customer Service team. This position is located at our London location.

Under the direction of the Customer Service Manager, this position is responsible for managing the timely delivery of McCormick sample products to all North American customers, ensuring execution of the North American customer returns process and creating and implementing improvement solutions to gain operational efficiencies.

RESPONSIBILITIES

  • Conduct order management, including SAP interface requirements and investigation/address of process defects associated with customer returns and sample order fulfillment
  • Ensure customer satisfaction through management of inquiries / complaints and shipment tracking, proactively communicating with customers to gauge satisfaction with our service
  • Gather and analyze samples and returns data, providing periodic updates to advise the business and CS Manager on sample and returns activity
  • Enter Quality Notifications into SAP and forward Quality emails to QA
  • Develop and present improvement ideas and supporting analysis internally and externally to improve service, maximize order management efficiencies, manage cost and contribute to CCI savings initiatives
  • Utilizing analytical tools, systems, data, and reports to identify and lead service improvements with assigned customer and CCI initiatives.

QUALIFICATIONS REQUIRED:

  • Bachelor’s degree, preferably with emphasis on analytical course work.
  • Three years of experience in Customer Service, Transportation, Distribution, Logistics, Materials Management or Supply Chain in a B2B Customer Relationship Management role.
  • Excellent written and verbal English communication skills.
  • Diplomatic skills with the ability to persuade and influence across multiple levels and functions.
  • Ability and demonstrated experience handling complex issues and analysis to resolve problems arising in a corporate business to business function, multi-function, or SAP interface environment.
  • Ability to handle frequent changes on demand and to multi-function to manage multiple simultaneous challenges.
  • Proficiency in Microsoft Office Skills.
  • ERP systems experience required, SAP strongly preferred

Throughout the selection process, accommodations for applicants with disabilities are available upon request. Please notify H.R. if required.

Apply now!

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