Customer Service Representative

November 27 2019
Industries Recruitment, Employment services
Categories Customer Service, Call Centres, Customer service
Milton, ON

Customer Service Representative
Starting from $22 to $26 per hour


Opportunity for annual bonuses over $5,000

Toronto Branch
3333 James Snow Parkway, Milton, ON L9T 8L1


Customer Service is the heartbeat of our company. Walk into our Call Centers and you'll hear a hum; that's us delighting our customers and fulfilling our promise of reliability.

Available Shifts:
Monday - Friday, 10:30 AM to 7 PM
Tuesday - Saturday, 8 AM to 4:30 PM 

Position Responsibilities

  • Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
  • Communicate with customers via phone, email and chat.
  • Solve customer problems and find best possible solutions.
  • Help customers navigate Uline's website and place orders online.
  • Provide knowledgeable answers to questions about products, pricing and availability.
  • Respond to shipping inquiries and answer order status questions.
  • Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.


Minimum Requirements

  • Bachelor's degree or high school diploma with 3+ years of relevant experience. Bachelor's degree strongly preferred.
  • Desire to provide the best possible experience for our customers.
  • Thrive in a fast-paced environment with coaching support.
  • Dedicated to excellent attendance.
  • Available for 4 weeks of training, Monday - Friday, 8:30 AM to 5 PM.


Benefits

  • Extended medical and health coverage that includes medical, dental and vision.
  • Basic life insurance, disability and wellness programs.
  • RRSP with 5% employer match.
  • Paid holidays and generous paid time off.
  • Bonus programs that include annual performance, sales goals and profit sharing.
  • Tuition reimbursement.
  • Career advancement opportunities.


Employee Perks

  • On-site café and outdoor patio.
  • First class fitness center. 
  • Numerous employee appreciation events throughout the year.
  • Opportunities for community involvement.
  • Voluntary opportunities for overtime.
  • Scholarship program for children of employees.


About Uline

Uline is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America. We're a family-owned company whose incredible service, huge inventory and quality products fuel our ongoing expansion and growth. We offer same-day shipping on over 36,000 products in our 788-page catalog and on our state-of-the-art e-commerce website.

Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family. 

Uline is an Equal Opportunity Employer 
Uline is a drug-free workplace.

Apply now!

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