Customer Service Representative (afternoon shift)

September 23 2022
Industries Goods transportation, Warehousing
Categories Customer service, Customer Service, Call Centres
Mississauga, ON
We are looking to hire a Customer Service Representative for our Contract Logistics division based in Mississauga.

Your Role

The Customer Service Representative is accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues.

Your Responsibilities

  • Respond knowledgeably and courteously to incoming calls and customer inquiries.
  • Communicate with carriers and communicate with customer and customer suppliers.
  • Provide updates on order inquiries and be responsible for managing claims and investigation flow ups.
  • Assist other Customer Service Representatives in daily tasks.
  • Manage Service KPI’s and reporting metrics.
  • Expedite rush order requests and follow up.
  • General administration tasks in supporting shipment document flow.
  • Work on and execute tasks on customer systems.
  • Manage order exceptions to last minute customer requirements.
  • Promotes safe work environment and support EHS policies.
  • Work with Supervisor and Management team to enhance service levels.
  • Coordinate shipments additional shipments with transport department.
  • Ability to manage high call and business process volumes.
  • Coordinate / data input details for client KPIs around transport services.
  • Comply with GMP requirements as applicable to ensure that all quality and regulatory requirements of Health Canada and other applicable authorities and client requirements are met.
  • Pursue continuous improvement initiatives to drive increased productivity and service levels.
  • Other duties as assigned.

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Your Skills and Experiences

  • High School and/or College diploma preferred.
  • 2+ years experience in customer service.
  • Excellent customer service experience and have an excellent communication skills (both oral and written).
  • Effective communication and interpersonal skills with the ability to actively listen.
  • Ability to follow defined procedures and standards while learning new tasks, assignments, and processes
  • Strong organizational and time management skills required, including the proven ability to work in a fast-paced environment with time-sensitive deadlines.
  • Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel).
  • Must able to work morning and afternoon shifts.

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment. Kuehne+Nagel’s general working model is a hybrid model depending on the job location, function, etc. The working schedule specific details will be discussed in your job interview. Kuehne+Nagel reserves the right to change or adjust the working model policy.
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