Customer Service Representative

November 24 2022
Industries Airspace, Aviation, National Defence
Categories Customer service,
Mississauga, ON

The SkyCharter Customer Representative (CSR) is responsible to the Customer Service Supervisor for the customer-focused activities within the SkyCharter’s VIP Lounge. The position is based out of Pearson International Airport at SkyCharter’s FBO facilities in Mississauga.

The CSR is responsible for (but not limited to) the following:
o Booking hotels, car/limo rentals, catering, etc;
o Overseeing commissary;
o Ordering supplies;
o Ensuring top-tier client-experience from beginning to end of a client’s trip; and
o Coordinating with Line Crew to ensure first-in-class Customer Service response to client inquiries.
o Provide FBO with general administrative support;
o Provide FBO Sales support; and
o Perform other related tasks as assigned by the Customer Service Supervisor and/or General Manager.

The CSR will be expected to adjust his/her shift to cover for vacations, holidays, sick days, during breaks or as may be needed from time to time depending on volume of movements.
The following are the requirements for this position:
o Hospitality industry experience is highly desirable;
o Aviation industry experience is highly desirable;
o Good computer skills (including Outlook, Excel, PowerPoint, etc.);
o Understanding of various aviation flight planning platforms highly desirable.
o Execptional communications skills (both verbal and written);
o Impeccable attention to detail.

IMP is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal People, Visible Minority Groups, Persons with Disabilities and Women in occupations of positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume.

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