Customer Site Service Representative (Automotive Coatings)

July 9 2024
Industries Chemistry
Categories Customer service,
Mississauga, ON • Full time

Create Your Own Chemistry: What We Offer You

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world's leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.

We provide a fulfilling work environment with a strong emphasis on the physical and psychological safety of our employees and the communities we operate in. We are always working to form the best team with an emphasis on diversity, equity and inclusion and through lifelong learning and development.

At BASF, we constantly strive to become an even better workplace. As a result of our commitment to our employees, BASF has earned various awards, including being recognized by Mediacorp in 2024 as one of Canada's Top Employers for tenth consecutive year, one of the Greater Toronto Area's Top Employers for the eleventh year in a row, and twice being named one of Canada's Top Employers for Young People and Best Diversity Employers.

We invite you to join our best team on our journey to create solutions for a sustainable future!

Customer Site Service Representative (Automotive Coatings) (105460)

Working Model: Onsite

Location: Alliston, ON

Where the Chemistry Happens…

We are looking for a professional like you to join our team! This position supports the daily operation of BASF products in Customer Automotive Assembly Plants by providing on-site technical and application knowledge. The role responds to customer requirements, enforces product quality/performance specification, and supports new product/application development. You will provide on-site expertise of product performance including color management, defect identification, and corrective action if necessary. S/he will develop and support customer relationships.

The role supports the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis and resolution. The position assures product performance meets or exceeds customer expectations and supports business objectives to be our customer's supplier of choice.

Formula for Success: You Will…

  • Support the daily operation of BASF products in Customer Automotive Assembly Plants.
  • Provide on-site technical and application expertise of product performance including color management, defect identification, and corrective action if necessary.
  • Assure product performance meets or exceeds customer expectations and supports business objectives to be our customer's supplier of choice.
  • Respond to customer requirements, enforcing product quality/performance specification, and supporting new product/application development.
  • Support the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis, and resolution.
  • Manage existing relationships and developing new ones.

Ingredients for Success: What We Look for in You…

  • An ingrained safety mindset, excellent interpersonal and communication skills will serve you well as you perform your daily tasks individually and in a team environment.
  • Strong mechanical aptitude as you collect and analyze technical data to identify and resolve issues to provide a superior product to your customers.
  • Attention to detail in following written procedures, work instructions and JSAs, proficiency with the Microsoft Office product suite will be crucial to your effectiveness in communicating results.
  • Track record of working independently to demonstrate your leadership potential and flexibility that showcases a willingness to work shifts and weekends when necessary.
  • High School Diploma (or GED).

Create Your Own Chemistry: What We Offer You

Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you - the whole you - in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you'll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career. We also provide engaging learning and development opportunities to help you make the most of your talents and your role.

Inclusion and Equal Opportunity Employment

BASF is dedicated to creating a diverse and inclusive workplace where our employees can be their authentic selves. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, place of origin, ethnic origin, colour, religion/creed, sex/pregnancy, marital status, family status, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

We seek to make our recruitment process accessible for applicants with disabilities. If you require accommodations or support throughout the recruitment process, please contact ta-canada@basf.com with the subject line "Recruitment Accommodation Request".

Privacy Statement

BASF takes security & data privacy very seriously. We will never request personal or financial information of any kind via either text message or direct message on any social media platform or job board. Furthermore, we will never offer a candidate a position and request a cheque for equipment or any other type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.

Apply now!

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