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Sales Assistant

February 24 2020
Industries Goods transportation, Warehousing
Categories Sales, Business Development, Customer Service, Call Centres, Internet, Multimedia, Digital Marketing, IT services, Transportation - Logistics - Subcontract Services, Telesales, Telemarketing, Sales Support, Sales Management
Mississauga, ON

We are currently seeking a Sales Assistant in Mississauga, ON. You will be working on driving the company forward with a dynamic Sales team by providing key support.

What You Will be Doing

  • Conduct inbound & outbound calls and emails to customers who have requested to cancel or go on hold and respond back in a timely manner to ensure they continue to utilize the company's products by exploring alternative solutions
  • Proactively make outbound calls to existing customers to ensure they are satisfied, getting maximum ROI with our platform and resolve any concerns customers may have
  • Review customer activities post initial cancellation request to retain them
  • Collaborate with marketing team on drip campaigns to improve customer retention and engage customers that are on hold or have cancelled
  • Collaborate with account managers and have good knowledge of our products and services to ensure proper fit for customer's requirements
  • Anticipate and prevent possible cancellations by reviewing customer activities and patterns in the CRM system
  • Make educated suggestions on improvements to processes or product that will positively impact retention and roll out mutually beneficial solutions
  • Maintain accurate spreadsheets for all new sales, upgrades and cancellations
  • Assisting Sales Manager in vetting of leads for new business
  • Assist in handling inbound and outbound inquiries for new business
  • Become a brand enthusiast for our products
  • Maintain & audit sales for quarterly commission
  • Other duties as assigned

What You Need to Succeed

  • High school diploma or equivalent
  • Excellent customer service and sales skills
  • Exceptional verbal and written communication skills
  • High attention to detail
  • Experience with Salesforce would be an asset
  • Good working knowledge of MS Office Suite; specifically, MS Excel and MS Word.
  • Able to work in a fast-paced, self-directed environment
  • Able to remain calm and confident when handling objections or complaints and in stressful situations

Whats in it for You

  • Be part of a great team where people enjoy working with each other
  • Gym membership coverage
  • Medical, dental and vision coverage
  • Paid time off
  • Paid parking and transit allowance
  • Matching RPP & discount stock purchase program
  • Future learning opportunities with tuition reimbursement
  • Modern and open work space with an interactive lunch room and great views of the city from our office space
  • Centrally located with easy access to public transportation, and exceptionally close proximity to highways and shopping malls
  • A fun work environment with staff lunches and frequent social activities
  • Free Cycle Loan Program during the summer
  • Casual dress code
  • Lots more

By applying to this position you are confirming you possess either a Canadian citizenship, permanent resident status or work permit.

About Us

TransCore Link Logistics is part of two of Canada's fastest growing and largest industries: Technology and Transportation. Our technology helps enable food to arrive to our stores, goods to our malls and makes e-commerce possible. We have been the unmatched leader in transportation technology for over 25 years and we pride ourselves in being a catalyst that drives commercial transportation. 

Thank you for your interest in TransCore Link Logistics. Due to the developing impact of COVID-19, our top priority is ensuring that our employees are safe and policies and procedures are being developed to effectively handle our response to the outbreak. As a result, we will be conducting interviews virtually via phone and Skype. Everyone's safety is our primary concern as we navigate through the interview process.

In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code TransCore Link Logistics will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require.

We thank all those who apply but only those selected for further consideration will be contacted. network