Sea Logistics Operational Care Specialist

September 23 2022
Industries Goods transportation, Warehousing
Categories Internal support (ACD, PABX, CTI, CRM...), Transport, Logistics, Supply Chain, Purchasing
Mississauga, ON
We are looking to hire an Operational Care Specialist for our Sea Logistics division based in Mississauga.

Your Role

As Operational Care Specialist you are responsible for managing all day-to-day logistics activities required for the transportation of goods for export from origin until final destination. This is a hands on role, handling all seafreight export shipments (including dangerous goods, special commodities and pharmaceutical). Your key reponsibilities will include communication with Seafreight carriers, co-loaders, truckers, customs brokers and other vendors as well as customer care teams across Canada ensuring excellence in operations. You will also provide solutions in case of any discrepancies, holds or delays in the movements of goods and will communicate with the customer care locations. Developing and maintaining strong relationships with internal and external customers are an important requirement for this role. You are also required to ensure neutrality and high quality across all Canadian branches.

Your Responsibilities

  • Co-ordinate and monitor the transportation and movement of the goods for export.
  • Provide detailed booking confirmation to Customer Care Representatives and Kuehne+Nagel destination offices when applicable.
  • Prepare shipping instructions and any other necessary legal documents required for export: bill of lading, FDA, B13 ticket, certificate of origin, legalization, fumigation etc.
  • Communicate and coordinate with Seafreight carriers, co-loaders, SDS, truckers, customs brokers and other service providers.
  • Arrange rush cheque payments and collect COD payments.
  • Data entry and ensuring high data quality.
  • Work closely with the Customer Care Locations and Kuehne+Nagel destination offices and proactively notify in case of holds, delays and deviations.
  • Create and update internal account handling instructions (out of scope).
  • Resolve problems and provide ongoing support to internal/external customers.
  • Perform credit check and resolve missing credit approvals.
  • Enter all cost and sell rates as soon as file is opened and prior vessel departure to ensure file profitability and on time billing.
  • Link QT quote into the system for each shipment.
  • E- file all required documents.
  • Monitor holds or discrepancies in the movement of goods.
  • Proactive response to service issues.
  • Adhere to established department KPIs to ensure internal/external customer satisfaction.
  • Arrange for insurance coverage for cargo.
  • Gathering of claim documents and facts if claims is involved.
  • Ensure 100% compliance on Code of Conduct.
  • Other duties may be assigned by the Company.
  • Follow policies, procedures and standards to ensure compliance with all regulations pertaining to Pharmaceutical and Dangerous Goods products.

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Your Skills and Experiences

  • Administrative / data entry experience required.
  • 2 years’ experience in the Freight forwarding, logistics, transportation industry experience is preferred.
  • Advanced computer skills, including full proficiency with Microsoft Office Suite required.
  • Operational and market expertise of sea freight product / environment as well as incoterms and payment terms.
  • Certified in CIFFA, CITT or equivalent is preferred.
  • High School Diploma or Degree/Diploma in International Business, Finance, Transportation, Logistics is preferred.
  • Very good communications and interpersonal skills - Very strong organizational and time management skills - Problem resolution.
  • Proven ability to work well both independently and as part of a team required.
  • Network and relationship building with internal and external customers.

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment. Kuehne+Nagel’s general working model is a hybrid model depending on the job location, function, etc. The working schedule specific details will be discussed in your job interview. Kuehne+Nagel reserves the right to change or adjust the working model policy.
Apply now! network