Proactive Loyalty Agent - Loyalty & Retention

February 22 2024
Industries Bank, Insurance, Financial services
Categories Account management, Campaign, Customer service,
North York, ON • Full time

As a Proactive Loyalty Agent in the Loyalty & Retention team, you will be responsible for handling inbound and outbound calls for at-risk Chase Merchant Services merchants in a metrics-promoten environment. You will participate in proactive campaigns and projects focused on retaining customers and improving merchant experience. Your role will involve navigating multiple technologies while staying engaged with our customers, analyzing issues merchants are experiencing, and providing improvements to existing setups and products. You will also have the opportunity to cross-sell value-added products or services to enhance the merchants processing experience.

Required Qualifications

  • Negotiation and sales skills a definite asset
  • Complete computer and Microsoft Office proficiency a must
  • Ability to maintain good rapport with co-workers and employees of different departments
  • Must be available to work between the hours of 8:00 am- 7:00 pm

Preferred qualifications, capabilities and skills

  • Bilingualism (French / English)
  • Industry experience
  • Excellent customer service skills and experience helping merchants with escalated service issues
  • Familiarity with Chase Merchant Services systems including Client Central, PeopleSoft, EBS, and CST an asset


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