Customer Service / Fire Product Sales Support Administrator

April 30 2021
Categories Customer service, Customer Service, Call Centres, Sales Support, Sales, Business Development, Support, Assistance
Owen Sound, ON

Troy Life & Fire Safety Ltd. is currently looking for a Customer Service / Fire Product Sales Support Administrator to join our head office team in Owen Sound! The ideal candidate will be someone with proficient organization and communication skills and a proven ability to prioritize tasks in a fast-paced environment who is committed to providing the best support possible to ongoing objectives of the company.

Responsibilities:

  • Receive, enter and process orders for Fire System Projects from Troy’s National branches with minimum delay
  • Receive and process telephone, email messages and delivery related queries in a courteous and professional manner.
  • Process Change Orders as required to initiate appropriate action
  • Quickly adapt to change, i.e. introduction of new products, and associated adjustments needed, changes to existing methods of processing orders, etc.
  • Work with Finance team to resolve issues that may arise
  • Work directly with Fire Alarm System Design/Drafting and Quotes Specialists as an intermediary when questions arise
  • Initiate procedures necessary to locate short or lost shipments
  • Produce packing slips and coordinate shipping arrangements
  • Initiate and process R.M.A.’s as required and handle warranty questions
  • Establish and follow the required follow up procedures to ensure all delivery commitments are met throughout all departments
  • Manage backlog reports monthly with branch contacts
  • Develop and maintain good working relationships with:
    • customer service team members
    • Branch Office Personnel
    • Finance Team
    • Design/Drafting and Quotes Team
    • Suppliers

Qualifications:

  • 3+ years' working experience as an administrative assistant
  • Post-secondary education in Business Administration or a related field will be an asset
  • Well developed interpersonal skills and the ability to problem solve
  • Strong oral and written communication skills
  • Previous customer service experience
  • Accurate keyboarding skills are essential
  • Ability to assess accuracy and completeness of source documents and information
  • Provide direction to Troy branch office staff on process and properly completing paperwork
  • Ability to multi task and strong time management skills
Apply now!

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