Bilingual (English and French) Call Center Representative

November 27 2019
Industries Bank, Insurance, Financial services
Categories Customer Service, Call Centres, Customer service, Support, Assistance
Toronto, ON

Global Payments, a leading worldwide provider of payment technology and software solution, is looking for a Bilingual Call Center Representative to join its team!

In this role, you will provide authorization services, customer service and technical assistance for credit card merchants, by utilizing company systems, policies, and procedures.

Join a welcoming team and a great work environment! We are here to invest in your career and in your career growth and development.

What's in it for you:

  • Starting salary of $18,50 per hour.
  • Rewards & benefits: After 30 days of employment, become eligible to our benefit program, which includes items such as: health (medical, dental, vision), short-term and long-term disability coverage, and life insurance plans, retirement savings programs (registered pension plan and registered retirement savings plan), employee stock purchase program, employee assistance program, tuition reimbursement program, gym Membership corporate rates, volunteering opportunities ... and more!
  • Schedule: 37,5hr per week, on a rotational basis, 24/7, 365
  • Location: Markham

What you will be doing:

  • Assist in the training of new merchants.
  • Identify and address customer inquiries regarding accounts.
  • Provide resolution to merchant issues or complaints, and escalate to management or appropriate team concerned for cases requiring further investigation.
  • Appropriately utilize internal system and resources to accurately and effectively serve customers, and interpret merchant data.
  • Demonstrate knowledge of products, services, account research, Point of Sale operations/technical and account maintenance.
  • Educate merchants on policies, procedures, and products.
  • Accurately document customer conversations in appropriate systems.
  • Timely escalation of all department and system issues using the established reporting protocols.
  • Interact and liaise with various support groups within Global Payments in relation to resolution of a merchant concern.
  • Successfully complete additional skills training as required/requested.

What you have:

  • You have 6-12 months of employment experience, preferably in a similar position.
  • You are bilingual in English and French.
  • You are available to work on a rotational basis, 24/7, 365.
  • You are a high School Graduate.
  • You love helping others and have great listening skills.
  • You are able to maintain customer service standards during high-pressure situations.
  • You act as a positive member of the team and you love to learn and share new things.
  • You have strong communication and interpersonal skills.
  • You love analyzing and problem solving by gathering relevant information systematically.
  • You are able to work independently and make quick and accurate decisions.
  • You have strong analytical skills to troubleshoot issues.

Don't have all of the requirements? No problem! Let us know in your presentation letter why you would be a great fit for this role.

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We sincerely thank all applicants for their interest. We will only contact those selected for an interview.

Global Payments is an equal opportunity employer. We value diversity and inclusiveness and provide equal opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity or expression, physical or mental disability, or any other basis protected by law and we are happy to provide our team members with a healthy work environment.

Apply now!

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