We are looking for a Customer Success Manager to help us strategically guide our Enterprise customers, ensuring that these customers have the skills and resources they need to maximize the value they derive from our products and enable them to achieve their business goals on social. You will leverage your experience and passion with social media, relationship management, creative problem solving, and Customer Success to drive business outcomes for your customers, paving the way for best-in-class user adoption, revenue retention & growth, and customer advocacy. Post COVID-19, this role will based out of the Toronto office and reports to Manager, Customer Success.
WHAT YOU’LL DO:
WHAT YOU’LL NEED:
WHO YOU ARE:
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.