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Inside Sales & Service Rep

November 14 2017
Industries Food, Catering, Beverage, Tobacco
Categories Customer Service, Call Centres, Telesales - Telemarketing - Internal Sales, Customer service, Telesales/Telemarketing, Account management/campain
Woodbridge, ON

Summer Fresh Salads is looking for an Inside Sales & Service Representative for their Woodbridge, Ontario location.

Under the direction of the Sales & Service Manager this position will ensure positive and professional interaction with all customers to secure and develop sales of our product. In addition this position is responsible for addressing enquiries regarding products/services and assist in resolving customer issues or complaints.


  • Contact customers on a daily basis to secure orders, increase sales, provide product updates, recommend additional products, advise of future promotions and advertised items.
  • Verify customer orders for correct information and checking it against previous information as necessary.
  • Respond to customer inquiries, research and rectify customer concerns and issues. This refers to all banners as well as independent customers. Track deliveries and investigate any order issues. Re-ship product where appropriate.
  • Make enquiries with 3PL Company regarding shipping delays and notify customers of confirmed revisions.
  • Receive and process orders, completing and forwarding for fulfillment for orders leaving from 3PL Company.
  • Continuous training on product information to best serve our customers.
  • Check with production for availability of product.
  • Collaborate and work closely with Outside Sales Team to increase customer sales & troubleshoot issues.
  • Attend and assist in Food Shows as required.
  • Attend regular weekly meetings and monthly seminars.


  • High School graduate
  • Minimum 1+ year customer service experience; preferably some sales experience.
  • Good understanding of office procedures.
  • Computer literate with strong written and oral communication skills.
  • Positive and professional demeanor.
  • Excellent prioritization skills.
  • Ability to effectively interact with people at all levels; both inside and outside the organization.
  • Ability to multi task.
  • Effective team player.

If you are a 'foodie' interested in joining a fast paced business and able to work in an open-office environment please send your resume along with your salary expectations to the email address included in this posting.

Only those candidates selected for an interview will be contacted.

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