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Bilingual (French/English) Consumer Services Representative

January 3 2020
Industries Textile, Luxury, Cosmeticals
Categories Customer Service, Call Centres, Customer service
London, ON

Position:       Bilingual (French/English) Consumer Services Representative

Location:      London, Ontario

At Columbia Sportswear, we know a thing or two about adventures.  We've been on one for over 80 years, constantly working to perfect the art and enjoyment of the greater outdoors.  Behind everything we make is an employee who has found that the greatest adventure starts with joining a company who wants to make the great outdoors even greater!

Columbia Sportswear Canada LP is seeking a Full-Time Bilingual (French/English) Consumer Services Representative

Reporting to the Consumer Service Supervisor, the Consumer Services Representative will be responsible for providing exceptional consumer service to non-retail clients.  Duties include responding to consumer requests and inquiries via telephone, email and correspondence.  Provide accurate information regarding product features, specifications and recommended uses for Columbia, Sorel, and Mountain Hardwear products.  Guide consumers to where they can buy product using internal product locator applications.  Provide suggestions for replacement styles using inventory management system as well as order entry and warranty repair status.

The successful candidate must possess knowledge of effective telephone consumer service techniques and strategies and exceptional oral and written communication skills in both English and French, along with a high degree of accuracy.  The candidate must be proficient in keyboard use and must have a good working knowledge of MS Word and Excel.  Must possess excellent interpersonal skills and a calm demeanor. Must be able to multitask. 

A high school diploma or equivalent experience is required.  A minimum of 3 years of experience in a consumer service-related position or call centre position is required.  Experience in apparel and/or footwear preferred. Must be fluent in French and English.

If you are as innovative as our products, we want to hear from you.  Apply now! Please visit our career site at

This job posting is not meant to be an all inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the Company. We thank all applicants; however, only those being considered for an interview will be contacted.  Please note that phone calls will not be accepted.

Columbia Sportswear Canada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law. network