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Technical support agent

March 12 2021
Industries IT: Software
Categories Customer Service, Call Centres, Help Desk, Support, Assistance, Internal support (ACD, PABX, CTI, CRM...)
Boisbriand, QC

Based on solid automotive expertise, Activix raises industry standards with innovative, efficient and proven tools and solutions for customer relations management (CRM).

Join a young and dynamic team in an innovative and very fast-growing company!

Job Description

Activix is looking for a qualified candidate to fill a position in the Technical Support department. The candidate must have a good understanding and knowledge of web technologies.

Under the supervision of the Customer Service Director, the candidate will be mainly in charge of responding to the requests and technical needs of clients as well as those of Activix employees. This person will be responsible for managing various projects and files related to our web applications, and assisting our customers on the use of our different tools.

Tasks

  •  Respond to support requests (calls, emails and chat)
  •  Effectively manage customer follow-up and ticket management system
  •  Setup of customer accounts and entering data
  •  Diagnose the issues
  •  Provide explanations on the use of our various tools
  •  Participate in finding solutions to improve the department
  •  Other tasks related to the department

Profile

  •  Be customer oriented
  •  Sense of organization and time management
  •  Autonomy and resourcefulness
  •  Interpersonal and communication skills
  •  Great facilities with technologies and the Web

Skills and experience

  •  Good writing / grammar skills
  •  Proficiency with Mac and PC products (OS and Windows)
  •  Functional Bilingualism (French / English)

Why join our team?

  •  New, cutting-edge office that has been freshly renovated
  •  Free coffee and tea at the office
  •  Casual dress code
  •  Dynamic and professional environment

Schedule

Monday to Friday (daytime)

Salary

$18 - $20 per hour

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