Customer Service Corporate Training Coordinator

January 14 2022
Industries Airspace, Aviation, National Defence , Tourism, Passengers transportation
Categories Aerospace, Aviation, Airport, Customer service, Customer Service, Call Centres, Customer Services (airport & call centre), HR, Training, Test, Flight Simulation, Training, Training - Development - Improvement
Dorval, QC

Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Responsible for handling paper-based, digitised paper and digital training records and supporting overall Cabin Crew Training Informatics needs:
  • Ensure training record retention processes and document archiving are in place and applied as per IOSA Standards Manual
  • Maintain training records infrastructure in support of operational objectives, applicable regulations, standards and policies
  • Ensure that training records are quality controlled and analyzed to support processes
  • Liaise with team to address training record issues and ensure maximum optimization
  • Support in providing scheduling and compliance reports
  • Provide support to the Informatics team (E-Learning Checks, 90 Day Operational Experience, quality control of Line Indoctrination Forms etc.)
  • Work with team to handle learning manage system escalations and communicate with participants where necessary
  • Support with coding invoices, accounts payable (receivable) and respond to financial queries
  • Support and coordinate Training Design activities (Yearbook, Galley Workshop etc.)


  • Maintain safety as first topic day to day (production and administration)
  • Assuming any responsibilities delegated by the Manager, Training Planning & Cost
  • In person’s absence, all responsibilities for duties are delegated to another qualified individual
  • Keep abreast of corporate initiatives and communications
  • Establish and maintain Business Processes and Procedures for the position
  • Follow document retention guidelines (IFS Quality Manual Publication 355 Chapter 2 and/or and Safety Management Manual, Chapter 2)
  • Ensure provisions of the Official Languages Act are applied to the daily work environment as required
  • Strong organizational skills and ability to problem solve
  • Ability to meet deadlines and work under pressure
  • Highly flexible and adaptable
  • Microsoft Office knowledge an asset (Excel, Word, PowerPoint)
  • Operational knowledge an asset (IFS)
  • Indoctrination Training (mandatory)
  • Canadian Aviation Regulations (CARs)
  • Safety Management System (SMS)
  • Violence & Harassment Prevention Awareness Program (VHPP)
  • Health & Safety – Branch Program
  • Portable Fire Extinguisher
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
  • Mandatory Covid-19 Vaccination Required
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
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