To be an employee of the Museum is to:
We are looking for a Call Centre Officer!
As a Call Centre Officer, you are responsible for providing a high level of client service by managing a variety of incoming and outgoing telephone calls and group reservations for all services and programs offered at the Canadian Museum of History (CMH) and at the Canadian War Museum (CWM); selling and promoting CMH and CWM products and services; and responding to all inquiries.
What we are looking for:
A perfectly bilingual individual who enjoys working with the public and has strong communication skills. This person is personable, polite and diplomatic. He is also patient, persuasive and enjoys working in a team environment.
You have at least 6 months of relevant experience in:
Knowledge of:
Education: High School Diploma plus one (1) year of Collegial Study or an equivalent combination of education and experience.
Language: CBC imperative. We encourage all candidates to submit their application, regardless of whether they believe they meet the linguistic requirements of the position. Qualified candidates will be sent for linguistic validation.
Compensation: E3 - $54,382 to $67,299
Status: 1 Permanent Full-time Position (40 hours/week) and an inventory of qualified candidates to staff future vacancies for this position on permanent or temporary basis. This inventory will be active for 6 months.
Security: Enhanced Reliability.
Location: 100, Laurier Street, Gatineau, Quebec and 1, Vimy Place, Ottawa, Ontario *This position cannot be filled virtually, and requires in-person presence.
Open to: Museum employees, external candidates and/or candidates from our inventory. Priority will be given to Canadian citizens and permanent residents.
Apply no later than May 5, 2024 at 11:59 p.m.!
We thank all candidates for showing interest; however, only retained candidates will be contacted. Candidates must ensure their application clearly demonstrates how their experience meets the selection criteria.
The masculine form is used in this document for the sole purpose of simplifying the text: it is not discriminatory in any way.
The Museum is committed to creating an organizational culture that fosters an inclusive, diverse, equitable and accessible environment for all. We encourage applications from all qualified individuals, including candidates from all cultures, racialized communities, all abilities, all sexual identities and genders, and anyone else who can contribute to the diversity of ideas. We are committed to an inclusive, barrier-free selection process and work environment.
The Canadian Museum of History subscribes to the Employment Equity Act.
If you require an accommodation (including alternate formats of materials) in order to participate in the hiring process, please contact us to make your needs known in advance. Information received relating to accommodation measures will be addressed confidentially. Contact: Abiba Diarrassouba or Vincent Cantin at 819-776-8176 and 819-776-8532 or at competition@historymuseum.ca.