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Agent, Tenant Services Center and Billing

January 18 2020
Industries Real Estate
Categories Accounting, Finance, Customer Service, Call Centres, Property Management, Real Estate, Supervisor, Team leader, Billing, Accounting, Finance, Customer Service, Call Centres, Property Management, Real Estate
Montreal, QC

Ivanhoé Cambridge develops and invests in high-quality real estate properties, projects and companies that are shaping the urban fabric in dynamic cities around the world. It does so responsibly, with a view to generate long-term performance. Ivanhoé Cambridge is committed to creating living spaces that foster the well-being of people and communities, while reducing its environmental footprint.

Vertically integrated in Canada, Ivanhoé Cambridge invests internationally alongside strategic partners and major real estate funds that are leaders in their markets. Through subsidiaries and partnerships, the Company holds interests in more than 1,000 buildings, primarily in the industrial and logistics, office, residential and retail sectors. Ivanhoé Cambridge held close to C$65 billion in real estate assets as at December 31, 2018 and is a real estate subsidiary of the Caisse de dépôt et placement du Québec (, one of Canada's leading institutional fund managers. For more information:

Department : Call Center - Office

Position type : 13-month contract

Specific accountabilities

The incumbent is responsible for managing data and providing support to the Billing Analyst. He or she takes over when the Billing Analyst is absent.

  • Handle billing (JD Edwards) for the Montreal and Quebec City office buildings;
  • Assist the Billing Analyst with the Good Register (TGR) platform;
  • Produce and analyze preliminary reports and the 90/95 report checks for all cost centres;
  • Help co-workers transfer TGR requests to JD Edwards OneWorld in preparation for invoicing through TGR;
  • Work with the Tenant Services Centre team to resolve any problems and assist with overflow in the case of a representative's prolonged absence;
  • Build and maintain good working relationships with the various management teams;
  • In the absence of the Billing Analyst, Tenant Services Centre, take responsibility for management decisions regarding billing;
  • Help the Billing Analyst create and update the billing process through the TGR platform and through JD Edwards on OneDrive;
  • Carry out any other related tasks requested by the Billing Analyst, Tenant Services Centre.

Key requirements

  • High school diploma;
  • At least five years of experience in customer service or in a call centre;
  • In-depth knowledge of processes supported by the OneWorld information system/module and TGR platform;
  • Proficiency in Word and advanced Excel software;
  • Fluency in written and spoken French and English;
  • Aptitude for teamwork with analytical and processing skills;
  • Outgoing, energetic, self-directed, creative, innovative and organized with a commitment to ongoing quality improvement.


You have everything to gain!

When you join the Ivanhoé Cambridge team, you are eligible for employment benefits and a pension plan that are among the best in the industry. Our many health and wellness programs encourage you to balance your work and personal lives and fulfil your desire for social involvement, while maintaining a healthy lifestyle. At Ivanhoé Cambridge, you will have many opportunities to develop your skills and thrive professionally, in Canada or elsewhere in the world. Our initiatives aimed at creating an exceptional working environment that inspires our employees to give the best of themselves elevated Ivanhoé Cambridge into the ranks of 100 Top Employers in Canada.

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