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Bilingual Client Relations Representative

July 25 2017
Industries Bank, Insurance, Financial services
Categories Customer service, Support - Assistance
Montreal, QC

Our Client Relations contact centre is currently accepting applications for the position of Bilingual Client Relations Representative.  As a team of highly committed and knowledgeable employees, we support Financial Advisors, Dealers and Investors through in-bound telephone calls, letters, fax, and e-mail communication. Our Bilingual Client Relations Representatives liaise with our clients to proactively inform as well as assist in responding to inquiries related to accounts, products, administrative support and policies and procedures with the purpose of building relationships. We provide value added resolution and give solution oriented recommendations that meet the needs of the client.


What we offer:

  • Opportunity to be part of a team in a professional and dynamic work environment
  • Comprehensive and continuous training for growth and development
  • Individual and team recognition and rewards
  • A sense of community and work-life balance
  • Flexible rotating shift between 8am – 8pm, Monday to Friday, 7.5 hours/day
  • Convenience with our downtown location connected to the Metro
  • No sales and no solicitations 

The following qualifications will assist the successful candidate:

  • Bilingual in French and English is required
  • Strong customer service and interpersonal skills
  • Excellent verbal and written communication skills
  • Post-secondary education in a related field or a passion for the financial industry
  • Related industry or call-centre experience is an asset
  • Successful completion of the CSC and/or IFIC is preferred
  • Good judgment and decision making skills
  • Ability to effectively manage time and perform in a fast paced, deadline oriented environment
  • Knowledge of Microsoft Office Suite of Products 


**Please apply for this position on our corporate website**


We thank all applicants for their interest in Mackenzie Investments; however only those candidates selected for an interview will be contacted.


Mackenzie Investments offers an exciting and challenging work environment, a competitive base salary, performance-based bonuses, excellent benefits, recognition for your accomplishments, and opportunities for personal and professional growth.


Mackenzie Investments is an equal opportunity employer and is committed to providing employment accommodations. Please advise Human Resources if you require an accommodation.


File # 17-100

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