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Bilingual Customer Service Representative (full-Time & Part-Time)

October 12 2017
Industries Retail
Categories Customer Service, Call Centres, Customer service, Customer Service, Call Centres
Montreal, QC

Ensure a seamless customer journey for all non-face to face contacts before and during sales - enabling the customer to purchase products and services

Your tasks will include:

  • Accept incoming calls from customers in a courteous and timely manner.
  • Provide customers with a forum to express their concerns and react in a professional and empathetic manner.
  • Resolve customer issues by collecting pertinent information, informing customer of options and finding an acceptable solution.
  • Adhere to inventory control and safety and security procedures.
  • Use available resources to educate yourself on products, services and customer interaction techniques.
  • Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of co-workers and customers.
  • Assume responsibility for other tasks and projects as they occur.

Your knowledge, skills and experience include:

  • Excellent verbal and written communication skills in French and in English (must be bilingual).
  • Customer service experience, preferably in retail.
  • Good ability to navigate through and use various computer applications.
  • Strong Problem-solving skills with attention to detail.
  • Proactive and courteous customer approach.
  • Willingness and ability to develop and grow within IKEA.
  • Willingness to share your knowledge and learning.
  • Strong interest in home furnishings.


  • Open availability required, including evenings and week-ends.
  • 35 - 40 hours / week


  • Monday-Friday: 8am to 12am
  • Saturday: 8am to 11pm
  • Sunday: 9am to 9pm


  • Excellent benefit package after 3 months of employment (complimentary dental & medical coverage, health spending account, RRSP contribution program, subsidized meals, and more!)
  • An exciting and empowering work environment in a global marketplace. And as the world's leader at life at home, you have exceptional opportunities to grow and develop together with us.

IKEA is a global company with over 350 stores existing in 50 countries. We're passionate about home furnishing and share an inspiring vision: "to create a better everyday life for the many people". How we realize this vision is based on our shared values. These values are the foundation of our work and create the framework of our inclusive, open and honest culture.

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