Bilingual Customer Service Specialist

November 15 2018
Industries Accomodations, Food services
Categories Customer Service, Call Centres, Customer service, Support - Assistance
Saint-Laurent, QC

Goodfood (TSX: FOOD)is one of the fastest growing ecommerce companies in Canada specializing in the Food Tech industry. More precisely, Goodfood is a growing team of people working in the food industry. In 2016, Goodfood was recognized by the Canadian Business magazine as a pioneer in digital commerce innovation.We are currently looking for a candidate who is passionate about delivering exceptional customer service. As a Customer Experience Specialist you'll be able to have an expert on the subject.

Responsibilities

  • Answer customers emails, live chats and phone calls in a timely and courteous manner.
  • Assist customers in their Goodfood Market accounts
  • Be a product expert, including our ever-changing menus and market items.
  • Think on your feet to motto creative solutions to any and all problems that arise
  • Occasionally follow up with delivery service providers

Qualifications

  • University or college degree (minimum DEC)
  • Perfectly bilingual in English and French WRITTEN and SPOKEN
  • 1 year experience in a customer service role
  • Positive attitude
  • You have written and verbal communication skills
  • You're passionate about problem-solving
  • Ability to multitask and easily manage stress
  • Team player
  • Full time schedule (afternoon and evening) - Weekend rotations also available
  • Recent graduates welcome !

WHYGOODFOOD?

  • E-commerce/Startup work environment.
  • Competitive Group Insurances.
  • Personal -No Questions asked- days.
  • Monthly all-employee bonus program.
  • Directly contribute to company results.Free Coffee & Parking!
  • Weekly visits from a Massage Therapist
  • Bi-weekly Happy Hours
  • Fully stocked fridges- a variety of cold beverages for employees

Available Shifts Monday to Friday: 2pm to 10pm or 4pm-12am
Weekends available: 9am to 5pm or 12pm to 8pm
*Mandatory two week training*

Type of employment: Full time
Location: Ville St-Laurent
​Salary : $35 000,00  /year

Visit our website to get to know us better! www.marchegoodfood.ca

Apply now!

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