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Call Center agent

November 11 2019
Industries Goods transportation, Warehousing
Categories Customer Service, Call Centres, Customer service, Customer Service, Call Centres
Montreal, QC

Are you looking for new challenges? Do you want to work in a stimulating environment facing the Lachine Canal? Do you like growing up in a company? You are the person we are looking for!

Dicom – GLS is looking for an agent for our call center. The chosen candidate will have a mandate to meet the needs of customers, and this, by offering an exceptional experience through a high quality service.

Responsabilities:

  • Greet the customer warmly and professionally;
  • Identify and understand the needs of the clientele;
  • Take the necessary steps to solve the problem or request (order taking and search packages);
  • Full support of the call;
  • Establish a relationship of trust with customers to increase the level of satisfaction;
  • Communicate with the various actors of the company; drivers, dispatchers, warehouse, supervisors, sales, priority parcels;
  • Respond to requests by phone, email and chat;
  • Promote and offer the different products and services that meet the needs of customers;
  • Perform other related tasks.

Our benefits:

  • Dicom - GLS Logistics Systems offers the possibility of a shuttle transport service to Jolicoeur station
  • Competitive salaries
  • Opportunity for advancement
  • Insurance plan according to your needs
  • RRSP plan
  • Corporate discounts
  • Annual salary review
  • Vacation
  • Access to the Employee Assistance Program

Conditions :

  • Monday to Friday ( Possibility: Part-time) 
  • Start salary: 16.50 $

Exigences:

  • Bilinguisme autant à l'écrit qu'à l'oral;
  • Offrir un excellent service à la clientèle;
  • Contribue à l'atteinte des objectifs départementaux et organisationnels;
  • Capacité de résolution de problème et débrouillardise;
  • Professionnalisme, enthousiasme et confiance;
  • Empathie et dynamisme.

Profil de l'entreprise :

À ses débuts en 1968, Dicom était une entreprise de messagerie dotée d'un seul véhicule et d'un seul chauffeur. Aujourd'hui, l'entreprise utilise des modes de transport multiples pour aider ses clients de toutes les industries acheminant chaque jour plus de 80 000 chargements.
 

Dicom offre des services interentreprises (B2B) et du grand public (B2C) avec des services de colis, fret et logistique adaptés aux besoins de chaque client.
 

De plus, le 30 août 2018 Dicom fut acheté par la compagnie GLS. Dicom aura donc désormais accès à l'ensemble du réseau GLS et sera en mesure de proposer des services de livraison à l'échelle internationale.
 

La fusion de Dicom avec une organisation internationale aussi réputée offrira des avantages illimités à nos employés, clients et transporteurs partenaires.

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Requirements:

  • Bilingualism in both writing and speaking;
  • Offer excellent customer service;
  • Contributes to the achievement of departmental and organizational objectives;
  • Problem solving ability and resourcefulness;
  • Professionalism, enthusiasm and trust;
  • Empathy and dynamism.

Company Profile:

Founded in 1968 as a courier service with a single car and driver, Dicom now serves customers across a wide range of industries with multiple modes of transportation fulfilling over 80,000 shipments each day.

Dicom meets the needs of business-to-business (B2B) and business-to-consumer (B2C) customers through parcel, freight and logistics services, tailored to each and every one of those customers' unique needs and requirements.

As of August 30, 2018, Dicom was sold to General Logistics Systems (GLS). This will allow Dicom to have access to the complete GLS network and allow for expansion into international services.

The fusion between the two company will offer many advantages to our employees, clients and partners.

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