Client support centre agent

March 1 2021
Industries Public administration
Categories Customer Service, Call Centres, Customer service, Support, Assistance
Montreal, QC

For people seeking to come to Canada to study, work or find a better life, the journey to a new country isn't always easy. Client Support Centre Agents at Immigration, Refugees and Citizenship Canada (IRCC) play an important role in helping with that journey by

  • offering general information on programs, support with online tools and updates on individual case status
  • serving clients in a helpful, welcoming and reassuring manner

IRCC's Client Support Centre in Montréal is growing at a rapid pace, and we want you to join our team!

Some of the many benefits of joining our team are

  • full-time employment (37.5 hours a week)
  • top salary (starting at $52,162 per year – $26.75 per hour!)
  • comprehensive benefits and pension
  • paid training
  • day or evening hours with possibility of remote work
  • great opportunities for advancement within the IRCC Client Support Centre and the Government of Canada

No previous call centre experience is required! We are looking for someone who

  • has a high school diploma or higher
  • has experience in providing customer/client service to the general public
  • has experience using technology (software, internet, word processing)
  • can communicate bilingually (English and French)

If you are someone who is dynamic, loves to learn and is willing to push yourself to the best of your abilities to better serve your clients, apply today!


A message from the Government of Canada

Apply now! network