Credit Operations Consultant

November 21 2019
Industries Telecommunications
Categories Customer Service, Call Centres, Customer service, Credit, Collections
Montreal, QC

Rogers is recruiting for our Credit Operations department with a start date of December 9th 2019. In this role you will be receiving telephone calls and contacting those customers who have not met payment arrangements. Are you analytical and detail oriented? Do you enjoy solving problems both imaginatively and resourcefully? Are you someone who has a passion for providing world class customer service? If so, you should consider a career with us today!

Responsibilities:

  • Passionately connect and build rapport with a variety of customers and their changing needs;
  • Diagnose problems, propose solutions and negotiate payment arrangements in accordance with Rogers' policies;
  • Complete accurate transactions, update accounts, collect overdue balances, and provide confirmations and follow up as necessary in accordance with the law, all with a sense of urgency and an eye for detail;
  • Be accountable; own and solve issues from beginning to end;
  • Incorporate feedback on a regular basis, to improve your personal and professional development;
  • "Commit to being there" for our customers and share our dedication in striving to deliver world class customer service and first call resolution!

Minimum Qualifications:

  • Completed high school diploma or higher;
  • Available to work a flexible schedule including evening, weekends, and holidays shifts;
  • Must be punctual and committed to work schedules;
  • Possess superior multitasking abilities;
  • Demonstrate ability to positively influence others (propose options/solutions to customer);
  • Must be computer literate: strong keyboarding and internet navigation skills and basic arithmetic skills required;
  • Ability to find customer answers quickly and accurately while using multiple resources;
  • Must be comfortable working in a highly structured, measurable target driven environment.

Preferred Qualifications:

  • Post-Secondary diploma or degree and asset;
  • Must be perfectly bilingual (English and French);
  • Strong listening and communication skills, professional telephone manner, and ability to deal with customers tactfully and effectively in a fast paced, ever changing work environment.

Great Work, Greater Rewards:

  • Competitive base salary + performance based commissions;
  • Comprehensive benefits program;
  • 50% Rogers Employee Discount;
  • Rogers Wealth Accumulation Plan (pension, RRSP's, employee share plan);
  • Career pathing & organic growth opportunities to build a career.

Schedule: Full time

Shift: Variable

Length of Contract: Not Applicable (Regular Position)

Work Location: 800, Gauchetiere O, Bureau 4000-Rogers(189), Montreal, QC 

Travel Requirements: None

Posting Category/Function: Call Centre Operations & Credit Operations

Requisition ID: 176026

Apply now!

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