Customer Service Representative (overnight)

May 12 2019
Industries Bank, Insurance, Financial services
Categories Customer Service, Call Centres, Bank, Insurance, Financial Services, Customer service, Telesales/Telemarketing
Montreal, QC

What is the opportunity?

If you are a self-motivated, determined individual who enjoys a challenge, this role is your opportunity to build a career in financial services with one of Canada's largest banks. You are an important part of our Advice Centre team, and you own the moment with our clients — whether you're assisting with their day-to-day banking inquiries and credit card transactions, or proactively providing sound, tailored financial advice on the phone. It's a challenge you will relish and the key to a fulfilling career.

What will you do?

  • Provide professional financial advice to new and existing RBC clients, assisting them with their financial needs
  • Recommend products, services, and/or share information with clients to meet their unique immediate and future financial needs
  • Support product and service recommendations with details that are easily understood and convert value towards the clients' stated needs
  • Manage risk and compliance routines when carrying out transactions
  • Achieve higher levels of proficiency in this role by providing effective advice to clients regarding our products, services, and solutions

What do you need to succeed?


  • Fluency in both English and French language skills (reading, writing, and spoken)
  • Proven customer service and sales skills, preferably in the financial or service industry, as well as a track record of success in a client-focused, target-driven performance culture
  • An aptitude for listening, establishing rapport and finding the right solutions for customers
  • Excellent telephone manner, IT literacy, and digital knowledge, as well as multi-tasking and problem-solving skills
  • An interest in mobile and digital devices and an ability to help clients navigate through self-serve applications
  • Flexibility to accommodate alternating shifts throughout the week


  • Advice/Call Centre experience

Is this job right for you? Check out our video and decide for yourself.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including competitive compensation, bonuses and flexible benefits, ,
  • Leaders who support your development through training and coaching, and invest in your continued learning and commitment to building long term careers
  • Ability to make a difference and lasting impact
  • Work with a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Opportunities to build close relationships with clients
  • Access to a variety of job opportunities across businesses and geographies

About RBC
Royal Bank of Canada is Canada's largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit

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Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.


City:  Montreal 
Address:  7101 avenue du Parc 
Work Hours/Week:  37.5 
Work Environment:  Call Centre 
Employment Type:  Permanent 
Career Level:  Entry Level 
Pay Type:  Salaried 
Required Travel (%):  0 
Exempt/Non-Exempt:  N/A 
People Manager:  No 
Application Deadline: 2019-05-17
Req ID:  186677

Apply now! network