Customer Service Representative

September 15 2023
Industries Bank, Insurance, Financial services
Categories Customer service, Support, Assistance
Remote
Montreal, QC • Full time

Position title: Customer Service Representative

Status: Replacement (maternity leave), Full-time (37.5 hours/week, Monday to Friday)

Suggested salary: $22.00 hourly  

Starting date: October 2023

Duration: 1 year

Mode: On-site (office near down-town of Montreal)

Fundstream is seeking someone for a one-year maternity leave replacement. This position is full-time for a maternity leave replacement in the Customer Service department. Your role is a key factor to our unparalleled reputation and helps make FundScrip one of Canada’s best and easiest fundraisers.

This position will begin in October 2023 at our office with several weeks on-the-job training. It will allow you to experience the customer center environment and work along with different departments.

Who are we?
Fundstream is a leader in Canadian gift card marketing and fulfillment. Founded in 2003, Fundstream operates three lines of business (fundraising, incentives, and fulfillment) and provides its customers with national coverage, bilingual services and access to a catalogue of over 300 gift card brands. Fundstream’s sophisticated gift card management and fulfillment platform provides advanced gift card capabilities, digital wallets, API connectivity and best-in-class delivery turnaround times.

Your mission:
Reporting to the Customer Service Manager, the Customer Service Representative will be responsible for supporting the latter in activities related to customer service and client support. The duties will include:

  • Provide excellent quality of customer service experience.
  • Answer client calls/emails and resolve issues.
  • Help the client use our ordering site.
  • Coordinate incoming calls and emails to the right department.
  • Detect and report any problems encountered by the user.
  • Performing all other tasks inherent to the position and assigned to the incumbent.

 

Education Requirements:

  • High School Diploma.

Experience/Skills Requirements:

  • Minimum of 2 years of relevant experience in customer service.
  • MS Office (Outlook, Excel, Word, Teams, Sharepoint).
  • French and English language proficiency (written and spoken comprehension)*.
  • Excellent communication and listening skills.
  • Ability to work effectively alone and with minimal supervision and in team.
  • Knowledge of Salesforce will be considered an asset.
  • Ability to take initiatives.
  • Expertise in prioritizing and processing multiple requests (multitasking).

*We serve a bilingual clientele.

Profile sought:

  • Enjoy working with customers and clients.
  • Positive attitude and customer-oriented approach.
  • Ability to learn new software.
  • Organization and time management.
  • Communication skills.
  • Empathy and interpersonal skills.
  • Problem solving skills.

We offer:

  • Training spread over several weeks.
  • 5 personal days in addition to statutory holidays.
  • Free coffee, snacks, fruits and feminine hygiene products.
  • Employee discounts (giftcards).
  • A stimulating and friendly work environment.
  • Managers who are close to their employees.
  • Free parking available.
  • Terrace for social events (BBQ during summer, Happy Hours, Team building activities).
  • Workplace accessible via shuttle from Bonaventure metro station.

Our process?

If you have the profile we are looking for, we will contact you for a phone pre-interview to get to know you better and we will conduct a team interview with the manager of the position.

Interested? Send your resume to: **@**********.*** 

Communication with applicants will be primarily by email. Please check your email inbox, including your junk mail.

Fundstream Inc. thanks all applicants for their interest, but only those selected for an interview will be contacted.

Apply now!

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