Inside Sales and Customer Service Representative - Wood Products

November 24 2022
Industries Agriculture, Forestry, Fishing, Hunting
Categories Customer service, Telesales, Telemarketing
Montreal, QC

Resolute Forest Products, founded more than two centuries ago, is a global leader in the forest products industry. Through the years, it has built more than 20 predecessor companies and supported hundreds of communities.

The company owns or operates some 40 facilities, as well as power generation assets, in the United States and Canada. Our 6,600+ employees work hard to produce quality market pulp, tissue, wood products and papers that are marketed in over 50 countries.

Resolute offers a rewarding and safe work environment with opportunities and challenges that will help grow your skills.

The location in Montreal, (Quebec, Canada), is seeking talent to fill the position of Inside Sales and Customer Service Representative - Wood Products. This job is full-time permanent.

Are you interested in working in the complex and dynamic North American construction materials market? Can you play a critical role in the interrelated efforts of both Sales and Operations, assuring that an excellent standard of service and a high level of external and internal customer satisfaction is maintained? If so, this opportunity might be for you.

The position of Inside Sales and Customer Service Representative, Wood Products, is part of our wood products team. You will be responsible for some aspects of sales and related transactions. Your main responsibilities will be the following:

  • Develop a firm understanding of Resolute various wood products
  • Actively ensures the retention of Resolute customer base which includes promoting the company to existing customers
  • Receive, process and accurately enter/edit customer orders and inquiries utilizing both internal and external order entry systems
  • Maintain detailed, accurate customer/order records as required by department standards
  • Ensure that customers are cleared for credit and help the team for collection purpose
  • Communicate directly with customers and necessary organization departments regarding all pertinent order info: orders, ship/delivery date, anticipated delays, change in mode of transportation, etc.
  • Ensure accurate and timely completion of the order to cash process as required by department standards (Order receipt to invoice date)
  • Prepare and manage required account reports, for both internal and external customers (inventory requirements, etc.).

Reporting to the Sales Director, Wood Products, SPF, you will be a member of a dynamic team that is recognized for its ability to excel in a complex, changing environment

The ideal profile

  • Completed diploma of collegial studies (DEC) or Bachelor's degree of Business Administration in marketing or operations management, or equivalent experience
  • 2 to 5 years of experience in a similar position (export background preferable)
  • Direct account management experience required (full life cycle)
  • Excellent communication skills (oral and written) in both official languages
  • Familiarity with negotiation, upselling and other sales tactics
  • Service oriented
  • Self-motivated, with high energy and an engaging level of enthusiasm
  • Ability to work under pressure and meet deadlines while delivering quality results
  • Ability to prioritize and work as a team member
  • Good analysis skills and detail orientation
  • Ability to present technical recommendations in a business-friendly and user-friendly language
  • Advanced knowledge of MS Excel and Word
  • Solid understanding of basic math
  • Knowledge of SAP, an asset

What we are offering

  • Competitive salary and annual bonus
  • At least three weeks of vacation and three floating holidays a year from the first day of work, depending on your experience
  • Full range of group insurance from the first day of work
  • Telemedicine services
  • Defined-contribution pension plan with generous employer participation from the first day of work
  • Employee and family assistance program
  • Education assistance program
  • Health club reimbursement program
  • Hybrid workplace: in-person and remote work
  • Work environment based on respect, inclusion and diversity
  • Office accessible by public transit

Since January 1, 2022, we have occupied new state-of-the-art, open-concept, collaborative offices at 1010 De La Gauchetière Street West (Bonaventure metro station).

Four core values influence everything we do at Resolute and help ensure our continued growth and success:

  • Work safely
  • Be accountable
  • Ensure sustainability
  • Succeed together

Consult the Resolute Blog and follow us on LinkedIn, Instagram and Twitter to learn more about our company.

Resolute Forest Products is committed to the principles of employment equity.

Sales and Marketing

Apply now!

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