This job posting has expired.

Here are some similar positions.

Software Support Technician

September 21 2022
Categories Help Desk, Information Technology, Support, Assistance, Trades, Technicians, Construction
Montreal, QC


The Software Support Technician will be responsible of supporting external clients in their Level 1 support requests on the use of one of the five applications developed by the company.


Respond to requests received by email (about 70%) and by telephone;

Prioritize requests, document tickets in Salesforce;

Accompany users in technical support on software;

Identify and effectively solve application problems;

Work in a team of 5 technicians.


+1 year of experience as an IT Technician (strong asset);

Professional experience in software support;

Knowledge of the Salesforce ticketing system (Asset);

Strong communication skills;

Excellent customer service;

Autonomy and speed;

DEP or DEC in computer support or the equivalent;

Bilingualism required (French and English). network