Cogeco's culture offers every employee the opportunity to excel. At home, everything is a team affair - in our day-to-day life there is no place for the ego. We share a common goal: to do more for our customers. We evolve continuously looking straight ahead, and fuel dynamism and ambition. Each of our employees contributes to making Cogeco a group of agile and dedicated experts who are unique in the market.
In this role, you will have to plan schedules and manage real-time staffing needs for the Trois-Rivières call center. You will lead a team of coordinators and analysts. You will need to build partnerships to understand the factors that determine workload and plan schedules and adjust resources in real time to optimize the customer experience and employee satisfaction. You will also lead or support projects and initiatives that build the capacity of the Workforce Management Team.
Ideally, you have the following skills
The Workforce Management Supervisor will work from the Trois-Rivières Call Center.
You will enjoy the following benefits:
Your main responsibilities will be:
Live the talent and technology together. Join us.
At Cogeco, we embrace diversity, inclusion and belonging. We are committed to providing equal opportunities to all qualified individuals wishing to join our team, regardless of cultural or individual differences. We aspire to create teams that reflect diversity, both for the benefit of our clients and the communities we serve. We firmly believe that this openness distinguishes us from our competitors and contributes to our reputation for excellence.