LOCATION : A few steps away from Namur metro station.
Reporting to the Customer Service Supervisor, the incumbent will provide customer and technical support to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. This person is also responsible to thoroughly enter and process consumables/parts orders, as well as issuing RMA for returns. The Technical Support Agent must ensure the inbound call coverage within established targets, with courtesy, and while ensuring highest level of client satisfaction.
Please note that the masculine is used for the sole purpose of lightening the text.
We thank all applicants for their interest, however, only those selected for an interview will be contacted. We subscribe to the principle of employment equity and encourage applications from the four designated groups identified in the Employment Equity Act.
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