Technical Support Engineer- Montreal
As part of our continued expansion, we are looking for Technical Support Engineer to join our 24/7 Service Management Centre Team. Based in Montreal, Canada, the successful individual will join a support organization currently spread across Europe & North America & Asia.
Working under the direction of a team lead, as an Technical Support Engineer your responsibility will be to analyze, troubleshoot and resolve critical support cases raised by the Continent 8 customer base. Our customers are global like us and they rely on the Continent 8 global network, hosted infrastructure, and cybersecurity suite of services to be successful.
This position will require high quality support through responsiveness to incident management, business change control, standard customer provisioning, development of new service levels and improvement initiatives.
As a Technical Support Engineer, you will be responsible for:
Knowledge, Skills, Qualifications & Experience Required:
Continent 8 Technologies is a rapidly expanding service provider delivering advanced managed hosting and data center services across 40+ locations spanning 3 continents all connected onto a global private network backbone providing a truly global service capability, regardless of geography.
The company has a significant market share in its primary sector and is seeking to broaden its customer base across other industry sectors and geographies. We are a dynamic and technology driven company who value our people, their passion and their knowledge.
We are a Global Team who are dedicated and focused on delivering quality support & services to our customers. We are a professional, hard-working and fun bunch of people to work alongside. In this role you will be surrounded by approachable and helpful colleagues who have a wealth of skills and expertise in a multitude of technologies.
A Typical Day
After grabbing your morning coffee, you start your morning checking in and saying hello to your team members online throughout EMEA. Collectively you’d review the support queue for any new tickets, check-in with your manager on your assigned projects. As you will be exposed to a multitude of top tier technologies, no two days will be the same. You will be assigned a number of support cases, ranging from troubleshooting network outages, to monitoring DDoS threats and helping to implement new solutions for our customers. You will be continuously challenged & learning each day.