Technical Support Help Desk Specialist

May 11 2020
Industries Airspace, Aviation, National Defence
Categories Help Desk, Information Technology, Support, Assistance
Montreal, QC

Responsibilities include but are not limited to the following:

  • Successful diagnoses, identification, and isolation of problems based upon comments and complaints
  • Researches and analyzes problems utilizing own expertise and historical database records
  • Routes calls to available specialists in more complex and difficult cases
  • Responds promptly with appropriate solutions
  • Maintains and updates records and tracking databases
  • Alerts management to recurring problems and patterns of problems
  • Multi-task oriented
  • Must have strong English and French Language Skills (Verbal, Reading & Written)
  • Demonstrated outstanding customer service skills and telephone etiquette
  • Provide reports and status updates on activities as required
  • Comply with legislation and Company policies, processes and instructions
  • Process or assist with creation or maintenance of other IT Services tasks, including but not limited to:
    • Employee accounts and account requests processing
    • Install client software
    • Data backup notification monitoring
    • Fix McAfee Foundstone report vulnerabilities.

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