Technical Support Manager (Montreal)
As part of our continued expansion, we are looking for a Manager to join our Service Management Centre (“SMC”) Team. The SMC team are responsible for providing L1/L2 support within Continent 8 Technologies. Based in Montreal, Canada the successful individual will join a support organization currently spread across Europe & North America & Asia.
You will be responsible for hiring the initial team members for this location and will be leading the Team in providing critical network Infrastructure and managed cloud services support.
You will be one of several Managers leading Level 1&2 support staff.
An essential skill is your proven capability to hire and train new team members. In addition to building & managing the team, you will be responsible for drafting and implementing new processes in support of global 24x7 operations.
The Primary Duties of the Technical Support Manager are:
Knowledge, Skills, Qualifications & Experience:
Technical Skills / Training:
Skills and Personal Requirements:
Recruiter and Builder of Talent
We’re an independent, international business on a mission to discover and deliver innovative technologies to enhance our market-leading connectivity, data center, cloud, and cybersecurity solutions.
Our USP is having a world-class global network and reputation to match. Our agility continues to be the key to our success in being a big player in the technology sector, supported by our bespoke, personalized, and exceptional customer service. We constantly achieve ambitious goals by delivering cutting-edge solutions that give us, and our clients, a competitive lead. Right now, we have data centers and points of presence in more than 90 locations across the globe, with additional locations being added monthly.
Established over 20 years ago by visionary entrepreneurs with a passion for boutique customer service, these values continue to drive Continent 8 today. We have a solid foundation, a stellar back story, and an even brighter future.