Hardt is a food-service equipment manufacturer located in the west-end of Montreal. This long-established, privately-owned organization has been consistently profitable and is planning for future growth. Dynamic and entrepreneurial, the Company focuses on quality, teamwork and commitment to outstanding customer service and support. The Organization's values are reflected in its operating principles: communicate actively; voice and seek to resolve concerns; work cooperatively and respectfully and strive for improvements continuously.
Hardt provides solutions to the supermarket and warehouse club industry, and is the exclusive supplier of rotisseries and heated display cases to over 90% of the warehouse clubs in the US. The Company is actively customer-driven as indicated by its mission to provide "Responsive, Reliable Solutions." Hardt's value-added services include product development and assistance in all aspects of food preparation including; staff training, safe food-handling practices, menu development and merchandising. Customers view Hardt as a partner and praise the Company for the quality of the products and depth of the service and support they receive. Hardt is presently seeking a:
Technical Support Representative
The role of the Technical Support Representative is to provide technical assistance to our authorized service providers through diagnosing and troubleshooting problems with technicians over the phone and disseminating technical information and advice as necessary. The Technical Support Representative must ensure problem resolution and ultimately, customer satisfaction with Hardt's equipment while minimizing costs and downtime. The Technical Support Representative is a member of the Service Relations Department and may perform other administrative tasks as required. The Technical Support Representative is reporting to the Director, Service Relations.
Key Areas of Responsibility
Normal for an office environment. Work week consists of 37.5 hours, from Monday through Friday. The tasks include work that consists of on-call emergency technical support after normal business hours (cell phone/computer standby) two days per week (Tuesday and Wednesday from 5:30PM to 10PM) on rotation every 3 weeks.=
COVID-19 Working Conditions: Working remotely (remote start date to be established with hiring supervisor once onsite training period at Hardt of about 8 weeks has been completed).
Qualified candidates can apply by sending their resume to: **@*****.** with the mention of the job title in the subject line.
We thank all applicants for their interest; however, only qualified candidates will be contacted.
*Complete benefits package offered
*Potential bonus (based on Company performance and individual performance)
Hardt endorses an Equal Employment Opportunity Program and invites women, members of visible and ethnic minorities, Aboriginal people and persons with disabilities to apply. The masculine gender is used solely for the purpose of shortening the text.