Agent–Blood Donor Recruitment Call Centre

May 10 2019
Industries Pharmaceutical, Biotechnology
Categories Customer Service, Call Centres, Pharma, Biotech, Sciences, R&D, Customer service, Telesales/Telemarketing, Laboratory, Customer service, Customer Service, Call Centres, Pharma, Biotech, Sciences, R&D
Saint-Laurent, QC


Reporting to the Supervisor–Telephone Recruitment, you contact blood donors regarding various types of donations. You help meet the Quebec population's daily demand for blood products.

More specifically, you:

  • Research, contact and recruit prospective donors;
  • Promote various types of donations;
  • Confirm donor eligibility using a pre-established questionnaire and answer donors' questions;
  • Schedule appointments with donors;
  • Answer telephone calls and forward them, as needed;
  • Research specific donors for various programs to fill ad hoc hospital requests;
  • Do telephone follow-ups for various recruitment campaigns;
  • Greet volunteers and answer their questions, as needed;
  • Enter data and update (donor, patient and other) files;
  • Compile data for statistical purposes;
  • Do filing.


  • Hold a Secondary V diploma or the equivalent;
  • Have a minimum of two years of experience in customer service or call centres;
  • Experience in telephone prospecting or sales is an asset;
  • Be well versed in the following Microsoft Office Suite software: Word, Excel, Outlook;
  • Have a good command of spoken and written French and English;
  • Pass the following tests: Excel and spoken English;
  • Be available Monday to Thursday from 4 :30 p.m. to 8:30 p.m., as well as one Saturday out of two from 9:30 a.m. to 5:30 p.m.;
  • Be available Monday to Thursday from 11:45 a.m. to 8:30 p.m. and Friday from 9 a.m. to 6:30 p.m., as well as one Saturday out of four from 9 a.m. to 5:45 p.m. (full-time).


  • Excellent approach to customer service;
  • Outgoing and enthusiastic;
  • Excellent team player and communicator;
  • Ability to juggle several files simultaneously;
  • Thorough.


• Evening schedule.

In addition to the competitive working conditions offered by Héma-Québec, this position includes the following benefits:

  • Hourly rate starting at $20,90; 
  • Paid full basic training.
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