Bilingual Call Center Agent

October 8 2019
Industries Printing, Publishing, Media
Categories Customer Service, Call Centres, Customer service, Telesales, Telemarketing
Saint-Laurent, QC

Bilingual Call Center Agent

You will be involved with maintaining regular contact with current customers to ensure that their satisfaction and needs are being met with our products. You will utilize your ability to confidently influence to aid in screening inbound leads and collaborating with outside Sales Representatives.


Key Responsibilities

  • Maintain regular phone and email contact with customers to acquire information regarding customer satisfaction
  • Schedule appointments for the appropriate assigned Sales Representatives and follow-up on actions with outside sales and service
  • Screen inbound leads from sources such as Marketo, Canon.ca and direct phone line to contact and qualify leads before distributing to outside sales representatives
  • Manage prospect lists and invite current customers and prospects to events
  • Contact customers who make buyout requests and/or expired equipment and ensure that actions by Sales are executed
  • Update and enrich customer data and record information in SalesForce

To Succeed, You Will Have

  • High School Diploma or equivalent; Post-Secondary education is an asset
  • Bilingual in French and English
  • 12 months of work experience within a call center or customer service
  • Ability to analyze and understand customer issues and identify an appropriate resolution or response, making connections with multiple sources of data
  • Strong process and project management skills
  • Good computer skills to enter data notes and look up client information in Salesforce and other databases.
  • Excellent time management skills

WHAT’S IN IT FOR YOU

BENEFITS

  • Comprehensive health coverage plan that includes medical, dental and vision
  • Life insurance, disability and wellness programs
  • Vacation, Paid Personal Time and Sick days
  • Matching RRSP contribution & Profit Sharing Program
  • Tuition Assistance Program for professional continuing education
  • Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

  • Employee referral program
  • Executive-Hosted BBQ
  • Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
  • Community involvement

Come and join our team and reap the rewards as we work to take Canon to the next level!

We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. Should you require any accommodations, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us via email at accessibility@canada.canon.com or via phone at 1-855-531-3850 or 905-863-8713


Since 1973, Canon Canada has been the leading provider of consumer, business, professional and medical digital imaging innovation. Technology continuously changes, but our vision and commitment to delivering exceptional solutions and great customer experiences never does.

Headquartered in Brampton, Ontario, with 12 additional offices across the country, Canon is the preferred choice for technology and services that enhance the lives of people and drive business performance. We are committed to the highest level of customer satisfaction and loyalty, and provide 100% Canadian-based service and support for every product we distribute.

Every day our team comes to work excited to tackle real-world challenges, conceive new ideas and develop groundbreaking, innovative solutions — to make a difference for our customers, our business partners, our colleagues and our company.

We’re proud of the difference we make for our customers and our business partners, and in the communities where we live and work.

Apply now!

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