At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world—in nutrition, diagnostics, medical devices and branded generic pharmaceuticals—that create more possibilities for more people at all stages of life. Today, 107,000 of us are working to help people live not just longer, but better, in the more than 160 countries we serve.
Status: Permanent, full time
Location: Montréal, QC
Have you ever dreamed of being part of a dynamic and successful team? Come and join us! We are looking for individuals who, like us, are passionate about helping people live healthier lives.
If you are inspired by our commitment to innovate today for a healthier tomorrow, this role might be what you are looking for! You will be part of a team devoted to conveying Abbott's high-quality standards by delivering excellent customer care.
The Abbott Nutrition Communication team is composed of agents and senior agents with different responsibilities led by supervisors who oversee team activities. All supervisors report to the Manager of Customer Communications and support direct-to-customer activities as per business excellence standards.
They must ensure the team of agents provides customer support for the various consumer loyalty programs and responses to product-specific questions for Abbott Nutrition Canada.
Each supervisor is the lead on one of three business units:
Loyalty programs and phone system logistics
Health care professional services and salesforce.com excellence
Each supervisor manages approximately 4 to 6 agents as they ensure that all customer interactions are handled as per Nutrition Communication standards, that established KPIs are met and that optimal services are offered in accordance with divisional objectives and directions. Although each supervisor has a specialization, all must be sufficiently familiar with and informed about each other's responsibilities and tasks to support each other as one team.
Responsibilities include but are not limited to the following:
Specific tasks of the Supervisor of loyalty programs and call center logistics
Requirements - Excellent understanding of team activities, Abbott Nutrition consumer programs and Membership Manager system capabilities. Experience with call center system logistics and data analysis.
Abbott Canada is committed to the hiring, advancement and fair treatment of individuals without discrimination based on factors such as race, sex, colour, ethnic or national origin, religion, disability, age, citizenship, family or marital status, political beliefs, sexual preference or other factors included in human rights legislation.
Our diversity goals for recruitment, hiring, and retention are embedded in our corporate goals, and our diversity initiatives are supported by the highest level of the organization.
We strongly believe that a diverse workforce fosters more creative and innovative thinking throughout the organization. Creating an inclusive environment, where everyone is respected and valued, enables us to leverage our diversity as a business driver and strengthens our position as a global leader.
Abbott strives to promote and maintain an inclusive, high-performing culture that allows all employees to reach their full potential and contribute to Abbott's success.