Customer Service Representative

Company Profile

The NELMAR Group of Companies has established itself as a driving force in the packaging industry. From tamper-evident security packaging to FFS tube forming and the extrusion of plastic film, the NELMAR Group of Companies has exemplified excellence in packaging for over 25 years.

NELMAR offers valuable individuals excellent career opportunities in an exceptional workplace. All of our employees demonstrate an extreme commitment to the growth and success of the company. NELMAR recognizes that the growth and prosperity of the organization is the result of the participation and hard work of its employees.

Job Description

We are looking for a professional Customer Service Representative with outstanding communication and interpersonal skills.  The successful candidate will be responsible for day-to-day account support, and will be an integral part of our team, working to enhance the customer's experience in a positive manner. This is a full-time and permanent position. The candidate must be available for full business hours from Monday to Friday.

Key Responsibilities

• Entering, processing and coordinating all account orders received by telephone, fax, e-mail, ecommerce or EDI.
• Tracking orders and shipments according to customer requirements.
• Providing knowledgeable answers, in a timely and efficient manner, to all incoming customers' inquiries. pertaining to product and pricing.
• Consistent follow-up for order status, and deliveries inquiries.
• Maintaining customer databases.
• Tracking and analyzing inventory levels to avoid shortages or unnecessary surpluses.
• Collaborating and ensuring coordination with the Sales, Production Planning and Distribution departments in any matter relative to customers' account and requirements.
• Staying current of product applications, features and benefits.

Experience and Job Requirements

• College or university diploma/degree preferred
• 2+ years of experience in a Customer Service or Call Center environment, preferably B2B.
• Exceptional communication skills are required.  Candidate must be fluent in English (verbal and written) and must possess a good knowledge of French (spoken, but written would be considered an asset).
• To be highly organized and detail oriented. 
• To be a creative problem solver with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Data entry and reporting skills.
• Collaborative team oriented mindset.
• Proficiency with Microsoft Office (PowerPoint, Excel, Word, Outlook).
• Experience working with SAP or other ERP software. (Asset)

NELMAR Offer

NELMAR offers excellent careers for talented individuals. Considering the rapid growth of the security packaging industry, an ever-expanding client base and a preference for internal promotion, the opportunity to climb NELMAR's corporate ladder has never been greater.

• Competitive Salary commensurate with experience.
• Comprehensive individual and family benefits coverage (extended health care, dental and vision care, long-term disability benefits, travel and life insurance).
• Voluntary retirement savings plan with employer contribution.
• Paid personal/sick days.
• Fully equipped fitness facility.
• Stimulating work environment in an ultra-modern design facility.
• Vertically integrated company.