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Call Centres Customer Service Agents

November 6 2019
Industries Bank, Insurance, Financial services
Categories Customer Service, Call Centres, Customer service, Telesales, Telemarketing
Montreal, QC

Do you truly care about human relationships and want to make a positive IMPACT?Are you driven to find the best solutions for your clients?Do you want to develop your skills in a dynamic call centre that stands out for its commitment to serving people?Working at our call centre is an opportunity to make a positive impact on people's lives. Every interaction will give you the opportunity to create an authentic client experience and make your mark with your personalized approach.

**Your start**

You'll get interactive training. This will help you learn quickly and experience the vitality of a call centre. Every effort will be made to ensure you understand your role, the products, and the tools available to you. Throughout your onboarding, you'll be able to count on assistance from your colleagues, because team partnership is one of our core values.

**Your schedule**

You'll work a full-time schedule of 37.5 hours per week. The call centre is open Monday to Sunday, from 6:00 a.m. to 12:00 midnight, which means you must be available to work daytime, evenings and weekends.

**Your benefits**

As well as offering competitive compensation of $19.20 and numerous employees benefits such as insurance, banking benefits and many others, we offer a dynamic work environment and very attractive working conditions

**Day to day:**

You'll handle calls from different clients and analyze their needs in order to offer them the best products and services. Your goal will therefore be to retain clients and acquire new ones.You will:

  • Develop trust-based relationships with our clients and recommend the best possible solutions for them
  • Navigate through different systems to gather as much relevant information as possible to then analyze files and adapt proposals to clients
  • Leverage your advisory role to attract and retain clients and make sure they're completely satisfied


  • High school diploma* Bilingual (English and French)
  • Experience in customer service, of course, but especially an aptitude for building strong relationships and proactively establishing ties with clients
  • Diligence because we represent our clients' financial interests
  • Agility and team spirit because we have to continuously adapt to the one thing we focus on all day: our clients.
  • Seeking a dynamic, stimulating work environment


We are located at 700 De La Gauchetière West close to the Square-Victoria–OACI metro station.The Bank is daring and innovative and has modernized its performance assessment system to better meet our clients' needs. That's why the expected behaviours of partnership, agility and empowerment count as much as achieving business objectives.Ready to make a difference? Ready to make a positive impact? Submit your application!Working at National Bank means having access to competitive working conditions, a wide range of employee benefits, a dynamic work environment and telemedicine services.National Bank sees diversity as a great source of wealth and values it in all its dimensions. Its objective is to offer an open, respectful work environment where all employees can achieve their full potential. Senior management's concrete commitment helps spread this value across all sectors in the organization. The Bank has been ranked among the top employers for diversity in Canada for several years.

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