Adp Enterprise Etime Support Specialist

August 16 2022
Industries Vehicles (parts, sales, maintenance)
Categories Help Desk, Information Technology, Support, Assistance
United States, US

Group Description

At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle.

We are committed to quality and continuous improvement because our products impact millions of people every day. But we’re more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it’s our talented people who lead us on this journey.

Role Summary

The ADP Enterprise eTIME Support Specialist will be responsible for all ADP Enterprise eTIME support and sustainment work for our Canadian and US divisions. The successful candidate will become a key member of the HR Technology Support team, and is responsible for second level support, complimenting the Magna Service Desk. The successful candidate will have previous implementation or support experience with the ADP Enterprise eTIME solution.

Key Responsibilities

  • Demonstrate a strong understanding of Enterprise eTIME.(eTIME)
  • Monitor and remediate background job log errors related to data integration files and punch clock connectivity.
  • Receive inbound calls and tickets from division with the goal of resolving the inquiry/issue on the first contact
  • Act as the support contact for all eTIME (Scheduling, Time and Attendance, Absence Management and Self-Service) related issues including but not limited to the creation of schedules, employee time tracking, time off requests and payroll close.
  • Understand and maintain ADP security design and function access profiles related to user roles.
  • Remain current on eTIME release versions, regression testing new releases against Magna configuration and raising issues to ADP support for product remediation.
  • Operate as central point of contact for configuration changes/projects requiring ADP professional services (i.e. Mergers and Acquisitions, Expansions into new geographic areas, etc.) for all Canada and US divisions using the application.
  • Develop relationships with ADP account team and other partners, and act as the key contact for operational support for weekly status meetings, quarterly reviews and ticket escalations.

Key Qualifications/Requirements

  • 3-5 year’s ADP Enterprise eTIME system experience
  • Completion of a University degree
  • Strong attention to detail
  • Strong verbal and written communication skills
  • Strong analytical mind; demonstrated critical thinking and analytic skills with strong problem solving and troubleshooting skills
  • Ability to accurately collect information in order to understand and assess the clients’ needs and situation
  • Excellent collaborator and a team player
  • Well-developed root-cause analytical skills with the ability to configure and troubleshoot issues and defects
  • Ability to prioritize workload and provide timely follow-up and resolution
  • Ability to manage confidential and sensitive employee information
  • Understanding of HR, payroll and time operations and experience in employee data management
  • Ability to understand business priorities and align technology opportunities
  • Ability to set priorities in a fast-paced environment
  • Focus on quality and customer service

Additional Information

  • 10-25% Regular overnight travel

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.

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