Internet Sales Coordinator - Client Contact Centre - OpenRoad Auto

Job summary

The Internet Sales Coordinator manages lease and finance portfolio retention strategies through proactive customer outreach and appointment coordination. This role handles inbound and outbound contacts to maximize vehicle sales and ensure a superior guest experience.

Job details

DRIVING POSSIBILITIES. Position: Internet Sales Coordinator Status: Full-Time Dealership: Head Office - Richmond Department: Client Contact Centre Compensation: $50,000 to $60,000 annually We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role. Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success. If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today! A Career at OpenRoad Means You’ll Enjoy: Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses Comprehensive extended health and dental plan (applicable for full-time positions only) Strong focus on training, development, and internal promotion opportunities Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment Be part of a culture that celebrates you through employee recognition programs and engagement events The Lease & Portfolio Specialist supports the Sales Management team by executing lease and finance portfolio retention strategies, customer outreach, and appointment coordination. This role is responsible for the day-to-day management of assigned portfolio customers, with the objective of increasing retention, upgrade opportunities, and vehicle replacements. Working closely with Sales Management and the Sales team, this role ensures consistent follow-up, proper timing of customer engagement, and effective coordination of opportunities generated through portfolio activity and service drive engagement. ROLE & RESPONSIBILITIES: Handling heavy outbound and inbound on-line contacts. Proactively identify guest’s needs while offering a superior guest experience and appropriate advice in accordance with business objectives Responding to customer inquiries in timely and professional manner Setting appointments for new and pre-owned vehicles by determining customer needs. Maximize vehicle sales and profit by meeting and exceeding established sales goals. Promote new business and contribute to company’s customer base by seeking new customers through prospecting and referral networks. Commitment to meeting and exceeding sales goals. Maintain and demonstrate a high level of product knowledge by participating in any and all product training that is available Providing highest level of customer service to ensure satisfaction and retention. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Highly self-motivated, with strong leadership skills. A post-secondary degree an asset. An interest in the automotive industry. Strong customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped. Good interpersonal skills, have the ability to work effectively with all levels of the organization. Highly self-discipline and time management skills are essential Well organized and detail orientated. Strong computer skills (Internet & MS Office), with ability to maintain records using computerized system. Effective negotiation skills, with ability to make sound decisions. A valid British Columbia Driver’s License with a good driving record. Must be able to work in an active, social atmosphere without being distracted. Proficient with MS Office Excellent time management and prioritization skills. A positive attitude and works well in a team-oriented environment Performance Expectations Success in this role is measured by effective portfolio engagement, appointment creation, retention outcomes, and overall contribution to dealership sales objectives. Internal Candidates: To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process Grow Your Career at OpenRoad! We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

What you’ll do

The Internet Sales Coordinator manages lease and finance portfolio retention strategies through proactive customer outreach and appointment coordination. This role handles inbound and outbound contacts to maximize vehicle sales and ensure a superior guest experience.

Requirements

Candidates should possess strong customer relation skills, proficiency in MS Office, and effective time management abilities. A valid British Columbia Driver’s License and a post-secondary degree are considered assets for this position.

Benefits

• Discounted Vehicle Purchasing Program • RRSP matching • Referral bonuses • Extended health plan • Dental plan • Training and development • Internal promotion opportunities

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Leadership · Preferred
• Detail-oriented · Preferred
• Sales · Preferred
• MS-Office · Preferred
• Negotiation · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Lead generation
• Appointment setting
• Time management
• Negotiation
• Communication
• Computer literacy
• MS Office
• Relationship management
• Prospecting
• Detail oriented
• Self-motivation
• Leadership
• Automotive industry knowledge
• Product Knowledge
• Good Driving Record
• Professionalism
• Sales Prospecting
• Business Objectives
• Self-Discipline
• Positivity
• Valid Driver's License
• Self-Motivation
• Automotive Industry
• Management
• Call Center Experience
• Customer Service
• Computer Literacy
• Customer Engagement
• Continuous Improvement Process
• Training And Development
• E-Commerce Management
• Empowerment
• Finance
• Innovation
• Interpersonal Communications
• Purchasing
• Sales Management
• Microsoft SharePoint
• Time Management
• Team Oriented
• Coordinating
• Prioritization
• Customer Inquiries

Job areas

• Sales
• Customer Service & Support
• Retail
• Administrative
• Internet Sales Coordinator
• Sales Coordinator
• Clerical Support Workers Not Elsewhere Classified
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel