Customer Service Representative

Job summary

The representative will handle inbound customer inquiries regarding price quotes and product sales via phone and email. They are also responsible for maintaining accurate inventory data, processing credits, and generating sales from online leads.

Job details

Duties/Responsibilities Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as purchase quotes for glass and installation products considered for sale to PGW. Call center functions to provide quality customer service. Ensure the company establishes and maintains constant communication with customers. Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries. Generate sales/buys from online leads. Assume other duties as assigned. Required to work an assigned Saturday when needed. Required Skills/Abilities Must have good written and verbal communication skills. Must have good customer relations skills. Ability to work well with others. Must have the ability to work under conditions of frequent interruptions. Be attentive to details. Education And Experience High School graduate or equivalent Essential Physical Demands/Work Environment Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.

What you’ll do

The representative will handle inbound customer inquiries regarding price quotes and product sales via phone and email. They are also responsible for maintaining accurate inventory data, processing credits, and generating sales from online leads.

Requirements

Candidates must possess strong written and verbal communication skills along with the ability to work well in a fast-paced environment with frequent interruptions. A high school diploma or equivalent is the minimum educational requirement for this position.

Listed skills

• Customer service · Preferred
• Attention to detail · Preferred
• Sales · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Data entry
• Invoicing
• Attention to detail
• Phone support
• Email support
• Sales
• Product inventory management
• Customer relations

Job areas

• Customer Service & Support
• Sales
• Administrative