Bilingual Customer Service Representative

Job summary

Prepare and process customer invoices, verify billing information, respond to customer calls about billing and service, and help resolve discrepancies. Update customer accounts and systems, maintain accurate records, and coordinate with Accounting, Service, and Operations teams.

Job details

WE’RE HIRING –MUST BE FULLY BILINGUAL FRENCH/English Bilingual Billing & Customer Service Administrator (English/French) 🕗 8:00 AM – 4:00 PM | Day Shift Pivotal Staffing is currently looking for a Bilingual Billing & Customer Service Administrator to join our client’s team in Mississauga! If you’re fluent in English and French and have experience in administration, customer service, billing, or invoicing, we’d love to hear from you. Key Responsibilities: • Prepare and process customer invoices • Review billing information for accuracy • Handle incoming customer calls related to billing and service inquiries • Assist with billing discrepancies and outstanding information • Update customer accounts, internal systems, and portals • Maintain accurate records and documentation • Work closely with Accounting, Service, and Operations teams What We’re Looking For: ✅ Bilingual English/French – REQUIRED ✅ 1–3 years of administrative, customer service, or billing experience ✅ Strong communication and professional phone skills ✅ Excellent attention to detail and organization ✅ Basic Microsoft Excel & Office skills ✅ Experience with invoicing, accounts receivable, SAP/ERP systems, or customer portals is an asset This is a great opportunity to gain further experience in billing, accounting support, and customer service within a professional office environment.

What you’ll do

Prepare and process customer invoices, verify billing information, respond to customer calls about billing and service, and help resolve discrepancies. Update customer accounts and systems, maintain accurate records, and coordinate with Accounting, Service, and Operations teams.

Requirements

Fluency in English and French is required, along with 1–3 years of administrative, customer service, or billing experience. Candidates should have strong communication and phone skills, attention to detail, organizational ability, and basic Microsoft Excel and Office skills; invoicing, accounts receivable, SAP/ERP, or customer portal experience is an asset.

Listed skills

• Customer service · Preferred
• Organization · Preferred
• Administrative Support · Preferred
• Microsoft Excel · Preferred
• Accounts receivable · Preferred
• Microsoft Office · Preferred
• Billing · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• English-French Bilingual Communication
• Customer Service
• Billing
• Invoicing
• Administrative Support
• Invoice Processing
• Billing Accuracy Review
• Customer Account Updates
• Billing Discrepancy Resolution
• Accounts Receivable
• Microsoft Excel
• Microsoft Office
• SAP/ERP Systems
• Recordkeeping
• Organization
• Professional Phone Skills

Job areas

• Customer Service & Support
• Finance & Accounting
• Administrative