Tech-Enabled Solutions. Endless Possibilities.
New Providence, NJ
Premier is a leading provider of tailored, knowledge process outsourcing solutions to enhance business outcomes for diverse industries, including financial services, healthcare, consumer products, e-commerce, and home services. We strive to become a seamless extension of our clients' business processes by aligning with their culture, values, and objectives. Through a global footprint of a dedicated workforce and technology-driven solutions, we offer unique co-sourcing services—an innovative hybrid outsourcing approach—across key, impactful business functions via a right-shoring model. Premier NX has delivered exceptional client value since 2003, earning 85% client CSAT and NPS 20% higher than the industry average.
Remote · Saint John, New Brunswick, Canada
The supervisor will oversee the daily performance of Customer Service Representatives and ensure seamless client service through effective coaching and scheduling. They are also responsible for monitoring team productivity, managing escalations, and coordinating new hire training programs.