Tech-Enabled Solutions. Endless Possibilities.
Stirling, NJ
Premier is a leading provider of tailored, knowledge process outsourcing solutions to enhance business outcomes for diverse industries, including financial services, healthcare, consumer products, e-commerce, and home services. We strive to become a seamless extension of our clients' business processes by aligning with their culture, values, and objectives. Through a global footprint of a dedicated workforce and technology-driven solutions, we offer unique co-sourcing services—an innovative hybrid outsourcing approach—across key, impactful business functions via a right-shoring model. Premier NX has delivered exceptional client value since 2003, earning 85% client CSAT and NPS 20% higher than the industry average.
Remote · Canada
The Contact Center Supervisor oversees the daily performance of Customer Service Representatives, including coaching, scheduling, and quality monitoring. They also manage new hire onboarding, handle escalations, and propose process improvements to ensure consistent service quality.