Customer Service Representative (Bilingual: French/English) - Customer Care

About RONCO RONCO is a proudly Canadian world-class manufacturer of Personal Protective Equipment (PPE). We have delivered occupational safety solutions that combine quality, reliability, and comfort to the food, industrial, and healthcare industries. We are dedicated to providing our customers with products that ensure a safe and productive work environment (Website: www.roncosafety.com) Overview The Bilingual - Customer Care Representative is to assist customers by addressing inquiries, resolving issues, and providing product or service information. They ensure positive customer experience by handling calls, emails, or chats in a friendly and professional manner. Their goal is to help customers efficiently, maintain high levels of satisfaction, and take ownership of resolving problems. Responsibilities Respond promptly to customer inquiries in person, over the phone, and via email. Investigate and address questions regarding products, services, and company policies while fostering positive, professional customer relationships. Receive and accurately input customer orders into the ERP system with a high level of attention to detail. Prepare product information, samples, and quotes for both existing customers and potential prospects. Verify and update customer contact details in the CRM database. Coordinate refunds, exchanges, and credits for returned merchandise. Participate in ongoing product training to stay fully informed on our latest offerings. Maintain a clean and organized reception area at the end of each day, and handle general office duties as needed. Perform other related tasks and duties as assigned. Skills and Knowledge Requirements Fully bilingual in English and French (written and verbal), with courteous phone etiquette and the ability to remain calm and composed when resolving customer complaints. Proficient in PC applications, including a strong working knowledge of MS Office, with the aptitude to quickly learn new software systems. A dedicated, adaptable, and highly motivated learner who thrives both independently and collaboratively within a team. Strong organizational and time-management skills, featuring high attention to detail and the ability to multitask effectively. An outgoing, positive communicator who builds constructive relationships with both customers and colleagues. Demonstrated ability to succeed in a fast-paced, deadline-driven environment while maintaining composure under pressure. A proactive problem solver who takes complete ownership of customer issues and follows through to a successful resolution. Asset: Familiarity with ERP systems (specifically Microsoft Dynamics 365 Business Central) and EDI/Webforms. Asset: Previous experience in the safety or medical industries Asset: Fluency or working knowledge of Spanish. Desired Education & Experience High School diploma or equivalent. 2 years of experience as a Customer Care Agent or equivalent. Bilingual Fluent in French, both oral and written. Compensation $52,000 – $57,000 CAD per year, based on experience, qualifications, and overall fit for the role. Benefits We value our employees and offer a competitive benefits package, including: Extended Health Care Life Insurance RRSP Matching Program Paid Time Off On-site Parking Company Engagement Events Opportunities for Training and Professional Development How to Apply Ready to join our team? If you are an organized, safety-oriented professional who meets the qualifications above, we want to hear from you! Please submit your application directly via Indeed. For any inquiries, feel free to email us at [email protected].

The representative handles customer inquiries via phone, email, and in-person while processing orders through the ERP system. They are also responsible for managing refunds, updating CRM data, and maintaining the office reception area.

Candidates must be fully bilingual in English and French with at least 2 years of customer care experience. A high school diploma and proficiency in MS Office are required, with ERP knowledge being a strong asset.

• Extended Health Care • Life Insurance • RRSP Matching Program • Paid Time Off • On-site Parking • Company Engagement Events • Opportunities for Training and Professional Development

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred

Identified from the job description. Confirm important requirements above.

• Bilingual English and French
• Customer Service
• MS Office
• ERP Systems
• CRM Database
• Order Processing
• Problem Solving
• Time Management
• Multitasking
• Professional Communication
• Attention To Detail
• Conflict Resolution

• Customer Service & Support
• Manufacturing
• Administrative
• Security & Safety

Minimum education

High school

Minimum experience

2+ years

Apply by

Feb 13, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available