Customer Service Representative CN

Job summary

The Customer Service Representative is responsible for providing exceptional customer service to customers. This includes answering customer inquiries, resolving complaints, and providing information about products and services. The Customer Service Representative will work closely with other departments within the organization to ensure that customer service goals and objectives are met. Key Responsibilities Respond to customer inquiries via phone, email, and chat Resolve customer complaints and issues in a timely and professional manner Provide information about products and services Proce…

Job details

The Customer Service Representative is responsible for providing exceptional customer service to customers. This includes answering customer inquiries, resolving complaints, and providing information about products and services. The Customer Service Representative will work closely with other departments within the organization to ensure that customer service goals and objectives are met. Key Responsibilities Respond to customer inquiries via phone, email, and chat Resolve customer complaints and issues in a timely and professional manner Provide information about products and services Process orders and returns Update customer information in the system Provide feedback to management regarding customer complaints and issues Work closely with other departments to ensure that customer service goals and objectives are met Qualifications Bachelors degree in English or any related field. English proficiency at C1/C2 1-2 years of experience in a customer service role Strong verbal and written communication skills Strong customer service skills Ability to multitask and prioritize Strong problem-solving skills Proficient in relevant computer software and tools Ability to work well under pressure and meet deadlines Flexible to work onsite, hybrid, or remotely Experience in customer service or sales is a plus. By applying, you agree that we may create a profile for you on Simera to continue your application

What you’ll do

The representative is responsible for responding to customer inquiries via phone, email, and chat while resolving complaints professionally. They also process orders, update customer information, and collaborate with other departments to meet service objectives.

Requirements

Candidates must hold a bachelor's degree in English or a related field and possess C1/C2 English proficiency. Additionally, 1-2 years of experience in a customer service role and strong verbal and written communication skills are required.

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Organization · Preferred
• Verbal · Preferred
• Process · Preferred
• Communication · Preferred
• Communication Skills · Preferred
• complaints · Preferred
• Flexible · Preferred
• Customer · Preferred
• email · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Problem-solving
• Multitasking
• Order processing
• Complaint resolution
• English proficiency
• Computer software proficiency