SinglePoint Group International Inc. is a leading Canadian outsourcing partner, specializing in customer lifecycle management, emphasizing experience, retention, accounts receivable, and acquisition since 1947.
North York, Ontario
SinglePoint Group International is a North American business process outsourcing and contact centre and collections group specializing in customer lifecycle and experience management and first- and third-party collections. With roots dating back to 1947, we bring together recognized brands including Credit Bureau of Canada Collections (CBCC) and General Revenue Corporation (GRC) to manage every stage of the customer journey, from acquisition and care through to retention and recovery, across both B2B and B2C programs. We partner with leading financial institutions, telecoms, utilities, and public sector organizations to manage every stage of the customer journey, from acquisition and care through to retention and recovery, across both B2B and B2C programs. Our more than 1,200 professionals deliver service in English, French, and Spanish across North American and nearshore sites. We're trusted by many of North America’s largest financial institutions and leading credit grantors, and we maintain ISO 9001:2015, SOC 2 Type II, and PCI DSS attestation.
Hybrid · Toronto
The Client Account Manager will serve as the primary day-to-day contact for BPO clients, coordinating with internal operational teams to ensure service delivery goals are met. They are responsible for managing client relationships, leading business reviews, and driving performance improvements through data-driven insights and effective communication.
Remote · Alberta, Canada
The representative will handle inbound and outbound customer interactions while assisting with product marketing and payment solutions. They are also responsible for documenting customer accounts accurately and maintaining information privacy.
Remote · Saskatchewan, Canada
The representative will handle inbound and outbound customer interactions while assisting with payment solutions and account discrepancies. They are responsible for documenting customer accounts accurately and meeting individual performance targets.
Remote · New Brunswick, Canada
The representative will handle inbound and outbound customer interactions while assisting with product marketing and payment solutions. They are also responsible for documenting customer accounts accurately and maintaining the privacy of customer information.
Remote · Newfoundland and Labrador, Canada
The representative will handle inbound and outbound customer interactions while assisting with product marketing and payment solutions. They are also responsible for documenting customer accounts accurately and maintaining high standards of privacy and performance.