Customer Service Representative

Job summary

Build customer relationships and provide service while assessing financial needs, processing loan applications, and supporting loan sales, cheque cashing, and store promotions. Collect on delinquent accounts, communicate with customers in person, by phone, and by email, and handle daily transactions and store operations.

Job details

Canadian-operated, Speedy Cash has been a strong leader in the financial services industry since 1998. We are building a dynamic team of business professionals and can provide the right candidate with significant opportunities for career growth and job satisfaction. If you’re looking for a fun, energized environment where we support each other, as a team, to create a rewarding workplace and deliver amazing customer service, then look no further, Speedy Cash is the place for you! Perks and Benefits • Competitive wages, bonuses and benefits • No experience necessary – We provide in-store training. • Hands-on and continual training in transferable skills • Birthdays off, annual fun day for each store • Incredible support system • A team environment that makes work satisfying and fun • RRSP matching • Opportunities for growth: We promote from within! Job Responsibilities • Building customer relationships while providing exceptional customer service • Identifying and meeting the customer’s financial needs in order to process loan applications • Collecting on delinquent accounts in the interest of minimizing bad debt • Conveying information through in person, telephone, and email communications • Aiding in loan sales, cheque cashing and in store promotions • Handling and balancing daily cash and debit transactions • Performing all daily operations of the store Requirements • Valid Government Issued Photo ID • Clean Criminal Record • High School Diploma or Equivalent • Ability to work both independently and as a part of a team For more information about Speedy Cash checkout our website at www.speedycash.ca/careers [//www.speedycash.ca/careers]

What you’ll do

Build customer relationships and provide service while assessing financial needs, processing loan applications, and supporting loan sales, cheque cashing, and store promotions. Collect on delinquent accounts, communicate with customers in person, by phone, and by email, and handle daily transactions and store operations.

Requirements

Applicants must have a valid government-issued photo ID, a clean criminal record, and a high school diploma or equivalent. They must be able to work independently and as part of a team; no prior experience is necessary because in-store training is provided.

Benefits

• Competitive Wages
• Bonuses
• Benefits
• In-Store Training
• Continual Training
• Birthdays Off
• Annual Store Fun Day
• Supportive Team Environment
• RRSP Matching
• Career Growth Opportunities

Listed skills

• Customer service · Preferred
• Collections · Preferred
• telephone communication · Preferred
• Cash handling · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Customer Relationship Building
• Financial Needs Assessment
• Loan Application Processing
• Collections
• Verbal Communication
• Telephone Communication
• Email Communication
• Loan Sales
• Cheque Cashing
• Cash Handling
• Debit Transactions
• Cash Balancing
• Store Operations
• Teamwork
• Independent Work
• Communication
• Operations
• Financial Services
• Transferable Skills Analysis
• Sales
• Balancing (Ledger/Billing)
• Loans
• Check Cashing

Job areas

• Customer Service & Support
• Finance & Accounting
• Sales
• Retail
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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