Staples Professional

Verified Job Source

Staples Professional is Canada's leading B2B supplier, specializing in customized business solutions, office supplies, technology, and dedicated account management for companies with 20 or more employees.

Mississauga, ON

Retail Office Equipment

501–1,000 people

About

At Staples Professional, we offer more than just office supplies. We cater to all of your business supplies needs. As the business-to-business division of Staples Canada, we work with companies of 20 or more employees to develop customized programs, provide dedicated account management, and offer a complete assortment of products and services to meet business needs. We’re the leading supplier in Canada, working with our business partners to provide office supplies, technology products, facility supplies, furniture, and business services. “We make buying office products easy,” is not just a brand promise, it’s a commitment to our customers. To accomplish this, we provide a customizable online ordering system, excellent customer care, easy-to-browse catalogue, next day delivery capabilities and a dedicated sales organization designed to meet the needs of every type and size of business. Or Experience the Staples Professional culture yourself and join our exciting team. https://careers.staples.ca

Open positions

Customer Service Representative

On-site

Some of what you will do: At Staples Professional, we’re committed to delivering exceptional service and building lasting relationships with our customers. As a Customer Service Representative (CSR), you will play a pivotal role in our success by ensuring that our customers’ product needs are met efficiently, and no sale is ever lost. In this role, you will foster trust with our customers by addressing their orders and inquiries with empathy, curiosity, and a solution-oriented mindset. You’ll work diligently to provide complete, end-to-end support for every customer interaction, always striv…

Contact Centre Training & Quality Assurance Specialist Bilingual (FR/EN)

Remote · Canada

The specialist is responsible for driving agent performance through structured training, rigorous quality assurance audits, and continuous coaching. They will analyze quality data to identify performance gaps and facilitate onboarding and upskilling programs to improve customer experience.