French Customer Service Representative

Job summary

The representative will handle inbound and outbound client calls while maintaining accurate records in CRM software. They are responsible for troubleshooting issues, resolving complaints, and recommending additional products or services to customers.

Job details

About the Call Center Representative Position We’re seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone. In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner. Call Center Representative Responsibilities Handle inbound and outbound client calls in a timely manner Follow company’s call center scripts Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues Work with the client to verify or clarify information Diffuse angry or upset clients as needed Build relationships with customers based on trust and reliability Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance Make sales or recommend additional services and products to customers Attend all necessary training as needed Call Center Representative Requirements Must be able to speak French and English Previous experience in a customer service role, preferably as a Call Center Representative High school diploma/GED preferred Exceptional customer service skills Excellent organizational and multitasking skills Superb verbal communication skills Proficiency with computers, particularly CRM software and Microsoft Office Suite Quick and accurate typing skills Strong critical thinking and decision making skills Bilingual speakers preferred Salary - $19.00 We use Artificial Intelligence (AI) in the screening process

What you’ll do

The representative will handle inbound and outbound client calls while maintaining accurate records in CRM software. They are responsible for troubleshooting issues, resolving complaints, and recommending additional products or services to customers.

Requirements

Candidates must be fluent in both French and English and possess previous customer service experience. Proficiency in CRM software and Microsoft Office, along with strong organizational and communication skills, is required.

Listed skills

• French · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Decision Making · Preferred
• Sales · Preferred
• Multitasking · Preferred
• Critical Thinking · Preferred
• Microsoft Office Suite · Preferred
• Conflict Resolution · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• French
• English
• CRM software
• Microsoft Office Suite
• Verbal communication
• Multitasking
• Critical thinking
• Decision making
• Typing
• Problem solving
• Conflict resolution
• Sales
• Customer Relationship Management (CRM) Software
• Bilingual (French/English)
• Artificial Intelligence
• Multilingualism
• Call Center Experience
• Decision Making
• Customer Service
• Critical Thinking
• Microsoft Office
• Troubleshooting (Problem Solving)
• Verbal Communication Skills
• Detail Oriented

Job areas

• Customer Service & Support
• Sales
• Administrative
• Branch Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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